Entry Level Customer Service Work From Home

Build Your Career While Supporting Working Families

Join a growing team dedicated to helping individuals and families understand benefit programs designed to provide added protection and financial peace of mind.

For more than 60 years, we have supported members of unions and associations throughout North America. As we continue to expand, we’re looking for motivated, dependable individuals who enjoy working with people and want the opportunity to develop a long-term career in a flexible, remote environment.

About the Role

In this position, you’ll connect with members who are looking for information about available benefit programs. You’ll guide them through the process, answer their questions, and make sure they have a clear understanding of the options available to them.

Your day-to-day responsibilities may include:

Communicating with members through inbound and outbound calls

Scheduling virtual appointments with individuals requesting benefit information

Conducting virtual consultations to better understand individual needs

Reviewing and explaining available benefit and coverage options

Answering questions and providing clear, professional guidance

Assisting with online applications and required documentation

Maintaining accurate and organized client information

Completing appointment confirmations and follow-up communication

Providing continued support throughout the client experience

Participating in ongoing training, coaching, and professional development

Who We’re Looking For

Previous industry experience isn’t necessary. We’re looking for individuals who are willing to learn, communicate well, and take ownership of their responsibilities.

Ideal candidates will have:

Strong verbal and written communication skills

A professional, approachable, and service-focused attitude

Good listening and interpersonal abilities

Strong organization and time-management skills

Comfort using computers, video conferencing, and online applications

The ability to stay productive while working independently

Dependability and consistent follow-through

A willingness to learn and respond positively to coaching

Customer service, hospitality, retail, or sales experience is helpful but not required

Ability to meet applicable work authorization and background requirements

What You Can Expect

Fully remote work-from-home environment

Flexible scheduling

Comprehensive training and onboarding

Ongoing coaching and individual mentorship

Weekly compensation

Performance-based bonuses and incentives

Health and wellness benefit options

Professional and leadership development

Performance-based advancement opportunities

Recognition and incentive programs

Long-term career growth potential

Opportunities to qualify for company-sponsored travel and events

Grow With Us

This opportunity is designed for individuals who want more than simply a work-from-home position. It provides the chance to develop valuable communication and client-service skills while working toward greater professional and leadership responsibilities.

As you gain experience and demonstrate strong performance, you’ll have opportunities to continue developing, take on additional responsibilities, and pursue advancement.

If you’re motivated, ready to learn, and interested in building a flexible career while supporting working families, submit your application today.