Customer Enrollment Representative

Job Description

Almega is expanding in Columbus, OH and we are hiring motivated individuals to join our growing team as Customer Enrollment Representatives.

This full-time, on-site opportunity is ideal for individuals who enjoy working with people, building professional relationships, and helping customers navigate products, services, and account options. In this role, you will work directly with new and existing customers, learn about their needs, explain available services, and guide them through new account enrollment, service selections, and account updates.

You'll gain hands-on experience in customer service, account support, customer relations, client services, account management, and professional communication while working with customers throughout the Greater Columbus area.

No previous industry experience is required. Almega provides hands-on training, ongoing coaching, and professional development to help new team members become confident and successful in the position.

What We Offer

Competitive compensation

Performance-based incentives

Full-time employment

Hands-on training and ongoing coaching

Professional development and mentorship

Career growth and advancement opportunities

Supportive, team-oriented work environment

Experience in customer service, account enrollment, client relations, and account management

Opportunities to strengthen communication and relationship-building skills

Customer Enrollment Representative Responsibilities

As a Customer Enrollment Representative, you will serve as a professional point of contact for customers throughout the enrollment and account process.

Responsibilities will include:

Meet directly with new and existing customers throughout the Greater Columbus area

Learn about customer needs, current services, and account priorities

Explain available products, services, pricing, promotions, and account options

Help customers compare available options and make informed decisions

Guide customers through new account setup and service enrollment

Assist with account updates, service requests, and customer questions

Provide accurate product, service, and account information

Build and maintain positive customer relationships through professional communication

Follow up with customers regarding account needs and available service options

Review enrollment information for accuracy and completeness

Maintain organized and accurate customer and account records

Stay informed on current products, services, promotions, and enrollment procedures

Work collaboratively with team members toward customer satisfaction, account growth, and performance goals

Key Qualifications

We're looking for individuals who are personable, dependable, and motivated to grow professionally.

Must be 18 years of age or older

Available to work a full-time schedule

Able to work on-site

Strong communication and interpersonal skills

Comfortable meeting and speaking with new people

Friendly, professional, and customer-focused

Dependable, organized, and attentive to detail

Comfortable working in a fast-paced, team-oriented environment

Willing to learn and receptive to coaching and feedback

Previous experience in customer service, retail, hospitality, account support, sales, client relations, or another customer-facing role is helpful but not required

This position is a strong opportunity for career starters, recent graduates, career changers, and individuals looking to develop professional experience. You'll learn how to communicate confidently with customers, identify account needs, explain service options, manage enrollment information, build customer relationships, and contribute toward team performance goals.

At Almega, we believe strong performance starts with the right training and support. New team members receive ongoing coaching while gaining practical experience working directly with customers throughout the Greater Columbus area. We're looking for individuals who bring a positive attitude, professionalism, strong communication skills, and a willingness to learn. Previous industry experience is not required to get started.

Full-time