Myticas Consulting is currently looking for Support Desk Specialist for a full-time contracting opportunity within the Ottawa region.
Minimum of an Enhanced Reliability Security Clearance would be ideal.
The required responsibilities, skills and experiences for this role would include:
- Around 3-5 years experience with hardware/software configuration and installation procedures.
- Knowledge of Microsoft Server 2003/2008 and XP environments.
- Candidates must have technical knowledge of firewalls, VPNs and general communications network expertise.
- Be able to work under pressure from customer to resolve problems.
- Be able to write clear and precise updates to trouble tickets describing how problem are defined and resolved.
- Excellent verbal communications skills (English/French).
- Flexible work hours: Candidate must agree to work early or late shifts, based on the business need.
- Pager support: Candidate must agree to periodically carry a pager for after-hours support, as part of a larger rotating pool of pager resources.
- Candidate must have high-speed internet access maintained at the candidate’s own cost, to adequately support secured, remote access for after-hours pager activity as needed.
Optional Skill Set:
- Technical knowledge of Internet Protocols, firewalls, VPNs and general communications network expertise would be considered an asset.
- Experience with Software Configuration Management (SCM) tools (eg. Clearcase) would be considered an asset.
- Knowledge of MS Windows-based servers operating in a clustered environment would be considered an asset.
- Experience in Public Safety environments would be considered an asset.
- Experience with Oracle databases would be considered an asset.
In order to apply for the opportunity, send us a detailed model of your resume in confidence. Our professional IT recruitment staff will formally follow up with further information at the conclusion of the review process.
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