Hotel Front Desk Receptionist

Job Description

$14 hourlyResponsibilities:

Mitigate customer complaints as needed

Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information

Connect with the housekeeping department to ensure guest accommodations are ready

Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests

Perform regular bookkeeping duties: make sure hotel guest information is current and correct Qualifications:

Excellent time management skills, organizational skills, customer service skills, and interpersonal skills

Must have graduated high school, received a GED or equivalent

1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred

Has previous experience or working knowledge of Microsoft Office and reservation management systems

Comfortable taking telephone calls and mitigating stressful situationsAbout Company

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