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Strategic Account Manager

Casoline Concept
Lagos, Nigeria
December 16, 2016

Job brief

We are looking for a Strategic account manager to play a critical role in building relationships with significant clients. Our ideal candidate should ensure client satisfaction and be able to identify new opportunities to increase sales.

As a Strategic account manager, you will represent our company and interact with major clients. So, if you have excellent communication skills with a customer service attitude, we would like to meet you.

Ultimately, you should be responsible for achieving sales quota and strategic account targets.


Manage our key accounts portfolio

Achieve assigned strategic account objectives

Establish strong, long-term client relationships

Communicate with major clients on a regular basis and respond to specific queries

Suggest solutions and innovative ideas to meet client needs

Handle complaints and problems in a timely and effective manner

Act as the liaison between key customers and internal teams

Identify and approach new potential strategic customers

Monitor sales performance metrics

Prepare monthly, quarterly and annual reports and forecasts


Proven work experience as a Strategic account manager or Key account manager

Solid sales experience in B2B environment

Hands on experience with CRM software and Account management systems

Understanding of sales performance metrics

An ability to address customer requests in a timely manner

Excellent communication and interpersonal skills with an aptitude for building strong client relationships

Strong negotiation skills with a problem-solving attitude

Availability to travel as needed

BSc degree in Sales, Business Administration or relevant field