Filipino Spanish CS Process Expert - Ortigas, 60k-65k
Must have 1 year BPO experience
-Provide our customers with a sense of ease of doing business with the company through hands-on execution and implementation action and implementation of various in-house systems, applications and projects.
-Build and manage (internal/external) close and value-adding country partner and customer relationships.
-Complete either export or import process, complying with SLAs and global process design.
-Provide phone (when necessary), e-mail & e-commerce support and attendance.
-Focus on customers’ problem resolution scenarios and on setting expectations.
-Communicate proactively with country partners and customers, and any other relevant stakeholders Deliver execution of processes and transactional tasks and being accountable for end results.
-Provide end-to-end management of our customers’ shipments - take ownership.
-Evaluate and assess constantly work processes within own work area and execute process improvement initiatives.
-Deliver customer experience as outlined by CENCS.
-Candidate must possess a Bachelor’s/College Degree
-With exceptional Spanish communication skills, both spoken and written
-With good English communication skills, both spoken and written
-Good to have customer service experience
-Candidate must have a high level of comprehension, excellent problem solving skills, and the ability to think on his/her feet
-Familiar with MS Office applications
-Ability to work in a fast-paced, performance-driven environment
-Ability to work across a number of shifts, including night shift
-Must be willing to work in Ortigas, Pasig City
-Full time positions available
How to apply?
Send your CV at firstname.lastname@example.org or contact me at 0905-561-1956
Kindly indicate in the subject line the position you are applying for.
And make a 3-4 sentences of the summary of your qualifications.
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