Salesforce Administrator
Description:
Position Summary
Under the direct supervision of the Application Development Manager, the Salesforce Administrator is responsible for the ongoing configuration, development, maintenance, and improvement of the Salesforce CRM platform. This role ensures the platform supports agency goals through efficient business process automation, user experience optimization, and reliable data integrity. The ideal candidate will combine strong technical knowledge of the Salesforce ecosystem with experience in application development, integration, and stakeholder engagement.
Essential Duties and Responsibilities
Administration
Manage user access, permissions, roles, profiles, and security settings.
Establish and manage changes to Salesforce metadata and code under a Git platform and follow agency’s change management process.
Perform routine platform maintenance, health checks, and release management.
Create and manage custom objects, fields, page layouts, record types, workflows, and validation rules.
Monitor data quality and execute data import/export tasks using tools like Data Loader.
Development
Design and develop custom solutions using Apex, Visualforce, Lightning Web Components (LWC), and Flows.
Create and maintain integrations with external systems via REST/SOAP APIs or middleware tools.
Build and optimize reports and dashboards to meet business needs.
Support & Collaboration
Serve as the point of contact for end-user support, training, and troubleshooting.
Collaborate with stakeholders across departments to gather requirements and deliver scalable solutions.
Work with external partners to implement enhancements and strategic initiatives.
Minimum Qualifications
Education
Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent experience).
Salesforce Administrator Certification required.
At least one Salesforce Developer Certification (Platform Developer I or higher) preferred.
Experience
3–5 years of hands-on Salesforce administration and development experience.
Experience with Apex, Lightning Web Components, SOQL/SOSL, and integration patterns.
Unusual Working Conditions
May require weekend and/or evening work
Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
Knowledge, Skills & Abilities
Knowledge of:
Salesforce Ecosystem
Salesforce architecture, declarative configuration tools (e.g., Flows, validation rules, custom objects).
Apex programming, Lightning Web Components (LWC), Visualforce, and SOQL/SOSL.
Data management and integration practices using REST/SOAP APIs.
Development Methodologies & Tools
Agile project management principles (e.g., sprints, backlogs, user stories).
Version control systems, especially Git and Git-based workflows.
DevOps tools such as Gearset or Copado for CI/CD and deployment automation.
Business and Public-Sector Operations
CRM processes and business logic in government or public-sector settings.
Security and compliance requirements unique to government environments.
Salesforce security model (roles, profiles, permission sets, and sharing rules.
Skills in:
Technical Configuration & Development
Customizing and extending Salesforce using Apex, LWC, and declarative tools.
Managing deployments and metadata through DevOps platforms like Gearset or Copado.
Creating and optimizing reports and dashboards for data-driven decision-making.
Data and System Management
Using tools like Data Loader for import/export and data quality assurance.
Maintaining data integrity and system health across multiple environments.
Communication & Documentation
Translating technical processes into clear documentation and SOPs.
Communicating effectively with developers, business users, and external vendors.
Providing end-user training and support.
Abilities to:
Collaborate Across Teams
Work effectively with cross-functional teams, including IT, business analysts, and stakeholders.
Serve as a liaison between technical and non-technical audiences.
Problem Solve and Adapt
Analyze complex issues and develop scalable, user-friendly solutions.
Adapt to evolving platform features, requirements, and compliance rules.
Manage Projects and Workflows
Prioritize and manage multiple tasks within Agile frameworks.
Monitor project timelines and deliverables in a structured and proactive manner.
SALESFORCE ADMINISTRATOR
About Us:
As Ohio’s Secretary of State, Frank LaRose is doing his part to deliver a thriving democracy and a prosperous economy for all Ohioans. In his role as the state’s chief elections officer, he is working to ensure that Ohio’s elections are both secure and accessible. And, as the first stop for new businesses in the Buckeye State, he is assisting entrepreneurs as they receive articles of incorporation for a new business.
This position is Unclassified per ORC 124.11 (A) (30)
Background check and drug screening required prior to employment
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
Medical Coverage
Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
Childbirth, Adoption, and Foster Care leave
Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.