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Front office manager

Company:
healthfitglobalresources gmail.com
Location:
Lagos, Nigeria
Salary:
200,000
Posted:
November 13, 2016
Description:

Job brief

We are looking for a Front office manager to manage our reception area. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guests services.

As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.

Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.

Responsibilities

• Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)

• Train, supervise and support office staff, including receptionists, security guards and call center agents

• Schedule shifts

• Ensure timely and accurate customer service

• Handle complaints and specific customers requests

• Troubleshoot emergencies

• Monitor stock and order office supplies

• Ensure proper mail distribution

• Prepare and monitor office budget

• Keep updated records of office expenses and costs

• Ensure company’s policies and security requirements are met

Skills

• Proven work experience as a Front desk manager or Reception manager

• Hands on experience with office machines (e.g. fax machines and printers)

• Thorough knowledge of customer service, office management and basic bookkeeping procedures

• Proficiency in English (oral and written)

• Solid knowledge of MS Office, particularly Excel and Word

• Excellent communication and people skills

• Good organizational and multitasking abilities

• Problem-solving skills

• High School diploma; additional certification is a plus

REQUIREMENT

Applicant must possess a degree (B.SC OR HND) in this related field

Applicant must have 2-5 years of experience

Applicant with other related certification or qualification has an added advantage

The Applicant Must Be Residing in Lagos

HOW TO APPLY

●All applicant should forward their detailed resume to healthfitglobalresources @gmail.com or to the comment box provided for urgent recruitment by the human resource manager .

●Applicant can also Send their name, qualification, position applying for and their mobile phone number to the message box within Four(4) weeks from the date of this online publication .