Hackensack, NJ
... Hackensack, NJ July 2020 – July 2023 National Director of IT Operations: 2021 – 2023 National Manager of IT Operations: 2020 – 2021 • Directed a team of 40 IT professionals to support day to day operations via helpdesk, desktop, and network. • ...
- May 02
Woodbridge, VA, 22191
... within a global leading organization with experience in IT/Cyber customer service and tier helpdesk, policies, procedures, installation, configuration, operation, implementation and troubleshooting of communication equipment, systems and networks. ...
- May 02
Fort Sill, OK
... – 666 Garland Place, Des Plaines, IL 60016 5/29/2009 PC/LAN Support – Position is secondary support to the Technical Helpdesk and provides phone coverage for internal / external end users. Support objectives and specific tasks including: Desktops, ...
- May 02
Des Plaines, IL
... Coordinate with third-party helpdesk vendors, ensuring optimal service delivery. Establish and uphold service level agreements (SLAs) to maintain high response and resolution standards. Negotiate contracts with vendors for technical support services ...
- May 02
Arlington, VA
... Provide oversight of IT support vendors while also receiving helpdesk calls and resolve questions and troubleshoot issues. Maintain IT documentation procedures, standards, best practices, and installations. Assist with AMEX and check payments to IT ...
- May 02
Lagos, Nigeria
... Provision of first level helpdesk support for product offerings. Receive document and resolve clients/subscribers complaints. Escalate clients/subscribers complaints as applicable to support desk. Telephone and marketing of product features and ...
- May 02
Calgary, AB, Canada
... § Provided comprehensive helpdesk support, resolving client software and hardware challenges remotely. Data Analysis/Incident Management § Managed and nurtured business client relationships, ensuring customer satisfaction. § Expertly diagnosed and ...
- May 01
Daphne, AL, 36526
... Created, maintained and distributed application support documentation for peers and first level helpdesk support. Completed all mandatory training programs and CHI required education as assigned Worked with resources on other teams, as appropriate, ...
- May 01
Pomona, CA
... Charter Spectrum Technical Support 11/2021 – 11/2022 Performed basic Helpdesk, Desktop and Networking support, working with Windows Operating Systems, OS error conditions, IPConfig Command, Active Directory, DHCP, DNS and Group policy. Handled ...
- May 01
Boone, NC
... Conducted rigorous helpdesk and production support and ensured consistent system performance and user satisfaction. Additional Experience Business Systems Consultant Bank of America, Credit Card Services – Charlotte, NC, 2003 – 2007 Led data ...
- May 01