Project Manager Program

PROJECT MANAGER SENIOR SYSTEMS APPLICATION ANALYST CHANGE MANAGER

Healthcare industry application integrator and systems analyst seeks Application Analyst/Program Manager position. Proficient with web-based application development, highly organized and tenacious self-starter thinks strategically and communicates articulately. Solutions-focused and team oriented relationship builder brings a strong record of accomplishment implementing software across the enterprise to improve clinical and business workflow.

Core Competencies

Management – Surgical Support Staff

Systems analysis

Timeline tracking

Change management

Staff mentoring

Application Architecture/Integration

Cross-team collaboration

Team building

Training tool development

Relational database management

Project management

Vendor selection

Information systems training

TECHNOLOGY

Languages: Visual Basic 6.0

Operating Systems: Windows 95, 98, 2000, NT, XP, Vista Windows 7, Windows 10

Software: Excel, PowerPoint, Access, Word, Outlook, Project, Visio, Remedy, Bomgar, LanDesk, PCAnywhere, VPN, McKesson SDM Help Desk Software

Database: Btrieve, Pervasive 2000i, SQL 2000

Applications: Midas, SoftMed v6.2, Cybis-EDDS, Lynx v5.0, McKesson Star/HBOC, Pathways Healthcare Scheduling, Horizon Surgical Manager, Horizon Anesthesia Care, ESi Orbit, Titan, Nova, SurgiServe, Citrix 4.0, Provation Medical-Gi Lab, Medtronics, SoftDent Dental, EagleSoft Dental, EMS Pro Room Scheduling, Common cents - Gempay, Gemserve Nutritional Services; Micros POS, McKesson Paragon, McKesson Performance Visibility, M*Modal, SharePoint, Healthstream, McKesson SDM Help Desk Software; McKesson SAP/CRM; AVAYA Telecommunications; Econometrix

EXPERIENCE

APEX Systems Inc. – McKesson Paragon/Allscripts

10/24//2017 – Present

Contractor – Liason, Triage Support

Triage and assign Paragon support calls to appropriate support groups

Completed all mandatory training programs and AllscriptsI required education as assigned

Worked with resources on other teams, as appropriate, to jointly resolves cases

Adhered to all privacy, security and HIPAA requirements

Followed defined troubleshooting processes according to Allscripts policies and procedures.

Marin General Hospital

11/17/2015 – 07/14/2016

Clinical eApplication Analyst III

Demonstration of commitment to departmental and project-based teamwork by timely team communication, follow-through and on assigned responsibilities.

Provided on-call support on rotating assignment.

Created, maintained and distributed application support documentation for peers and first level helpdesk support.

Completed all mandatory training programs and CHI required education as assigned

Worked with resources on other teams, as appropriate, to jointly resolves cases

Contributed Knowledge Base by adding and supplementing entries

Provided reports on individual performance metrics or success factors as requested

Adhered to all privacy, security and HIPAA requirements

Followed defined troubleshooting processes to fully resolve customer issues.

Monitored utilization of information systems and applications; prepared recommendations for modifying configurations to accommodate changing end user and regulatory requirements.

Project resource for implementation of new projects in multiple concurrent projects.

Catholic Healthcare Initiatives 5/2011-1/2015

Application Analyst III

Provided permanent 100% telecommute application support for multiple CHI facilities across the Continental United States.

Managed assigned applications and departments software updates and requirements.

Hosted and managed monthly department support meetings for assigned department facility applications.

Provided on-call support on rotating assignment.

Created, maintained and distributed application support documentation for peers and first level help desk support.

Provided mentorship and training for peers on applications as required.

Attended and hosted weekly and monthly meetings as required for assigned IT team.

Completed all mandatory training programs and CHI required education as assigned..

Gained knowledge and support training as new facility sites were acquired

Max-IT Healthcare, Westfield, Indiana 4/2009-5/2011

McKesson PHS/HSM Implementation Consultant

Consultant position providing direction, support and maintenance of McKesson Horizon Surgical Manager application for (2) Catholic Healthcare Initiatives facilities located in Little Rock, Arkansas, and Lexington, Kentucky.

Provided assessment and recommendations, current and future system procedures, data gathering, application build, testing and training to meet each facilities initiative.

Collaboration with hospital management, contractors, support staff, vendors and other departments.

Provided leadership and guidance for use of McKesson Pathways Healthcare Scheduling and Horizon Surgical Manager software, resulting in improved surgery scheduling, utilization report capabilities, supply usage and inventory controls, end user training methodologies, physician and clinic staff communication and practice.

Dell / Perot Systems, Plano, Texas 2/2008- 4/2009

McKesson PHS/HSM Implementation Consultant

Consultant position providing direction, support and the implementation of McKesson Pathways Healthcare Scheduling application for (2) Tenet Hospital facilities; Modesto, CA and Hilton Head, S.C.

Providing system procedures, data gathering, application build, testing and training to meet each facilities initiative.

Collaborated with hospital management, physicians, support staff, vendors and other departments.

Providing leadership and guidance during the build of McKesson’s software, resulting in improved surgery scheduling, utilization report capabilities, supply usage and inventory controls, end user training methodologies, physician and clinic staff communication and practice.

Project initiated 1/2009; in progress.

AP Professionals, Phoenix, Arizona 4/2008-9/2008

Clinical Systems Analyst, Consultant

Consultant position providing direction, support and the implementation of McKesson Pathways Healthcare Scheduling and Horizon Surgical Manager applications for (4) San Francisco Bay area Catholic Healthcare West facilities.

Developed system procedures, data dictionaries and training tools to meet each facilities initiatives.

Collaborated with hospital management, physicians, support staff, vendors and other departments.

Provided leadership and guidance during build of McKesson’s software, resulting in improved surgery scheduling, utilization report capabilities, supply usage and inventory controls, end user training methodologies, physician and clinic staff communication and practice.

Affiliated Computer Services, Inc. (ACS), Vancouver, Washington 5/2003-10/2007

ACS-HIS is a Fortune 500 company providing analytic, consulting, revenue improvement and IT and business process outsourcing solutions to the healthcare industry. ACS employs 58K staff in 100+ countries with annual revenues of $6B.

Project Upgrade Manager Senior Systems Consultant Project Manager

Nurture relationships with surgeons, CIOs, operating room directors, anesthesiologists, healthcare IT executives, and technology consultants, providing strategic direction and guidance while developing and implementing enterprise IS solutions and services

Manage IT projects and write test plans for large projects, functioning as sole analyst for software support, upgrades and updates in five clinical departments at SW Washington Medical Center

Act as budgeting and fiscal advisor for new and existing information systems

Investigate new technologies, enhancements, and customizations; negotiate contracts with vendors

Provide information systems training to clinical experts

Assess new-technology requests and compatibility with current and planned information systems

Provide direction to project team including desktop technicians, interface specialists/programmers, telecom and network administrators, and expert clinical staff

Assisted IT programmers and vendors with the development of HL7, Charge and ADT interfaces specifications.

Key Projects

McKesson Anesthesia Documentation Software: As project manager and lead analyst, led implementation and maximized functionality of software automating anesthesia documentation process, allowing anesthesiologist to focus more on patient status

Firstenberg Tower: Served as lead analyst for fully integrated catheterization lab equipped to handle cardiovascular, open-heart surgery, neurology, and interventional radiology in one location. Managed addition of 14 operating room suites and 3 cardiac catheterization labs for perioperative services

Censitrac Instrument Tracking Software: Implemented and integrated this solution for central processing, resulting in 30% reduction in supply maintenance and tracking expenditures

McKesson Horizon Surgical Manager, Perioperative Physiological Monitoring Software: As lead analyst, integrated software with McKesson Horizon Surgical Manager product, providing data integration throughout entire surgical event, resulting in streamlined patient documentation process and prioritizing patient care and safety

Key Accomplishments

Received four bonuses and acknowledgement for on time, on budget project completions

Recognized in ACS-HCS newsletter for completion of and customer satisfaction with the McKesson Anesthesia Documentation software implementation

Leadership role supervising implementation processes and facility staff teams

Southwest Washington Medical Center, Vancouver, Washington 4/1999-5/2003

Established in 1858, SWMC is the largest private employer in Clark County and has received the 100 Top National Hospitals award six times in the past 13 years.

, physician and clinic staff communication Senior Systems Analyst New System Implementation Project Manager

Resolved interface, software upgrades and hardware issues; managed software implementations

Developed system procedures, data dictionaries and training tools to meet department initiatives

Coordinated dissemination of system data, audited to ensure accurate and consistent report quality

Key Projects

Lynx E-map/E-Code: Managed implementation of product improving Emergency Department clinical documentation, reducing compliance risk, and ensuring accurate code assignment for reimbursement

SoftMed System Software: Led application installation resolving daily challenges of transcription, chart deficiencies, care planning and quality management, reducing document creation time by 50%, transcription costs by 40% and reported medical errors by 90%

Oregon Health Science University, Portland, Oregon 8/1994-4/1999

Surgical Support Manager

Manage system expansion and software upgrade projects; maintained and updated database

Directed surgery support staff, provided computer system training, maintained physician credentialing

Collaborated with hospital management, physicians, support staff, vendors and other departments

Key Accomplishment

Provided leadership and guidance during restructure and rebuild of McKesson’s SurgiServe software, resulting in improved surgery scheduling, utilization report capabilities, supply usage and inventory controls, end user training methodologies and practices

Porter Memorial Hospital, Denver, Colorado 11/1988-6/1994

Surgical Services Analyst

Leader of IT project management efforts within perioperative department; managed and trained support staff

Maintained McKesson, SurgiServe application within surgical services department, provided day to day system support, software upgrades/updates, and database modifications

Managed (6) OR scheduling support staff, documented staff training and department work flow process

EDUCATION

Project Management Office Certification (in progress) ACS-HCS

Computer Science, Portland State University, Portland, Oregon

Nursing coursework, (42.0 units), Arapahoe Community College, Denver, Colorado

ADVANCED TRAINING

Medical Terminology - SW Washington Medical Center (2005)

Understanding HL7, the HIM Perspective - American Health Info. Management Assoc. (AHIMA) (2004)

HBOC Star Order Entry/Star Patient Account/Patient Processing - SW Wash. Medical Center (2000)

MS Project - SW Washington Medical Center (2000)

ACS/Midas Plus - MIDAS Corporation (2000)

AFFILIATION CERTIFICATION

American Health Information Management Association (AHIMA) - Member

McKesson InSight - Member

Microsoft Project Group (MPG), Portland, Oregon - Member

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