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Customer Service & Support Specialist

Lagos, Nigeria
... Experienced with CRM and helpdesk tools, multichannel support and performance reporting. Dependable, adaptable and comfortable working in fast-paced, customer-facing roles. CORE SKILLS • Customer Service & Support • Complaint Handling & Resolution • ... - Oct 02

IT Infrastructure & Helpdesk Leadership

Fort Worth, TX
... for disaster recovery Continental Battery Systems - Dallas, Tx Feb 2019 - Aug 2023 IT Infrastructure Manager ● Created the Helpdesk Systems that allows all calls coming into main office to route to Helpdesk queue ● Established relationships with ... - Oct 02

Data-Driven Business Assistant and PMO

Beijing, China
... work (software, contract cases, bidding cases) Blue Express Computer Engineering Technology February/2017~ January/2018 IT Helpdesk At Volkswagen China Job responsibilities Collect end-user issues and resolve them through email and phone calls ... - Oct 01

Infrastructure Security Program Manager, Technical Program Manager

Brookfield, WI
... Managed IT helpdesk operations across multiple locations, leading a 30-member support organization serving 3,000+ users with responsibility for service quality, operational performance, and escalations. Managed IT asset lifecycle and governance for ... - Sep 30

Information Security & Systems Administration Specialist

Washington, DC
... Senior Helpdesk / Network Administrator Jacobs Apr 2019–Jun 2020 Doha, Qatar • Provided technical documentation, advisement, SOP development, network support, ticket metrics, and remote-team training. • Enforced STIG requirements, audited COMSEC ... - Sep 30

Hands-On Senior Software Architect and Engineer

Atlanta, GA
... (1998–1999) • Senior Coder, Access Corporation (1996–1998) • Assistant Manager, GSA Region 6 Helpdesk, DP Associates, Inc. (1993–1996) MILITARY EXPERIENCE • United States Army — Patriot Missile Systems Engineer (1985–1989) EDUCATION A.S., Electrical ... - Sep 30

Entry-Level Power BI & Data Analytics Developer

Hudson Falls, NY
... - Provided desk-side and remote support while collaborating within a team-based service model EDI Helpdesk Coordinator II / Business Systems Analyst ValueOptions Latham, NY 10/2006 – 11/2010 - Supported healthcare providers with EDI submissions ... - Sep 30

IT Support & Network Specialist (Qatar)

Madinat Khalifa North, Qatar
... EARLIER EXPERIENCE IT Helpdesk Specialist NCC Group Limited, Abu Dhabi, UAE Jun 2017 – May 2022 First-level support for 300+ users with a 95% first-call resolution rate; Active Directory administration, onboarding/offboarding, workstation deployment ... - Sep 30

Deputy IT Program Management & Service Delivery Leader

Washington, DC
... Chenega Federal Systems — Army Space Program Office — Lorton, VA Lead System Administrator / Information Management Officer Aug 2008 – Dec 2010 •Led a team of three administrators/helpdesk staff across day-to-day operations, system administration, ... - Sep 27

IT Consultant & Technology Implementation Leader

Rohnert Park, CA, 94928
... Delivered contracted IT consulting and helpdesk support to a nationwide network of dental practices, managing the full lifecycle of intraoral camera equipment while partnering with software engineers to resolve technical issues. Key Achievement: • ... - Sep 27
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