Lagos, Nigeria
... Experienced with CRM and helpdesk tools, multichannel support and performance reporting. Dependable, adaptable and comfortable working in fast-paced, customer-facing roles. CORE SKILLS • Customer Service & Support • Complaint Handling & Resolution • ...
- Oct 02
Fort Worth, TX
... for disaster recovery Continental Battery Systems - Dallas, Tx Feb 2019 - Aug 2023 IT Infrastructure Manager ● Created the Helpdesk Systems that allows all calls coming into main office to route to Helpdesk queue ● Established relationships with ...
- Oct 02
Beijing, China
... work (software, contract cases, bidding cases) Blue Express Computer Engineering Technology February/2017~ January/2018 IT Helpdesk At Volkswagen China Job responsibilities Collect end-user issues and resolve them through email and phone calls ...
- Oct 01
Brookfield, WI
... Managed IT helpdesk operations across multiple locations, leading a 30-member support organization serving 3,000+ users with responsibility for service quality, operational performance, and escalations. Managed IT asset lifecycle and governance for ...
- Sep 30
Washington, DC
... Senior Helpdesk / Network Administrator Jacobs Apr 2019–Jun 2020 Doha, Qatar • Provided technical documentation, advisement, SOP development, network support, ticket metrics, and remote-team training. • Enforced STIG requirements, audited COMSEC ...
- Sep 30
Atlanta, GA
... (1998–1999) • Senior Coder, Access Corporation (1996–1998) • Assistant Manager, GSA Region 6 Helpdesk, DP Associates, Inc. (1993–1996) MILITARY EXPERIENCE • United States Army — Patriot Missile Systems Engineer (1985–1989) EDUCATION A.S., Electrical ...
- Sep 30
Hudson Falls, NY
... - Provided desk-side and remote support while collaborating within a team-based service model EDI Helpdesk Coordinator II / Business Systems Analyst ValueOptions Latham, NY 10/2006 – 11/2010 - Supported healthcare providers with EDI submissions ...
- Sep 30
Madinat Khalifa North, Qatar
... EARLIER EXPERIENCE IT Helpdesk Specialist NCC Group Limited, Abu Dhabi, UAE Jun 2017 – May 2022 First-level support for 300+ users with a 95% first-call resolution rate; Active Directory administration, onboarding/offboarding, workstation deployment ...
- Sep 30
Washington, DC
... Chenega Federal Systems — Army Space Program Office — Lorton, VA Lead System Administrator / Information Management Officer Aug 2008 – Dec 2010 •Led a team of three administrators/helpdesk staff across day-to-day operations, system administration, ...
- Sep 27
Rohnert Park, CA, 94928
... Delivered contracted IT consulting and helpdesk support to a nationwide network of dental practices, managing the full lifecycle of intraoral camera equipment while partnering with software engineers to resolve technical issues. Key Achievement: • ...
- Sep 27