Clinton, MD
... timely detection of threats • Responded to medium and high security events, minimizing potential impact on operations Senior Helpdesk Technician DC Water - Washington DC June 2016 • Executed setups and installation of new workstations, resolving ...
- Oct 03
Makati, Philippines
... AMADEUS IT Group S.A Helpdesk Specialist January 16, 2020 – July 06, 2025 • Delivered 1st and 2nd level technical support for Amadeus travel systems via phone, chat and email. • Assisted travel agents using cryptic and graphical interfaces for ...
- Oct 03
Kennesaw, GA, 30152
... database objects dynamically based on user inputs Supervising and co-coordinating a team of PC support engineers and helpdesk support staff with customer satisfaction ratings consistently above 90% Training Oracle Database 11g: Structured Query ...
- Oct 02
Lagos, Nigeria
... Experienced with CRM and helpdesk tools, multichannel support and performance reporting. Dependable, adaptable and comfortable working in fast-paced, customer-facing roles. CORE SKILLS • Customer Service & Support • Complaint Handling & Resolution • ...
- Oct 02
Fort Worth, TX
... for disaster recovery Continental Battery Systems - Dallas, Tx Feb 2019 - Aug 2023 IT Infrastructure Manager ● Created the Helpdesk Systems that allows all calls coming into main office to route to Helpdesk queue ● Established relationships with ...
- Oct 02
Beijing, China
... work (software, contract cases, bidding cases) Blue Express Computer Engineering Technology February/2017~ January/2018 IT Helpdesk At Volkswagen China Job responsibilities Collect end-user issues and resolve them through email and phone calls ...
- Oct 01
Brookfield, WI
... Managed IT helpdesk operations across multiple locations, leading a 30-member support organization serving 3,000+ users with responsibility for service quality, operational performance, and escalations. Managed IT asset lifecycle and governance for ...
- Sep 30
Washington, DC
... Senior Helpdesk / Network Administrator Jacobs Apr 2019–Jun 2020 Doha, Qatar • Provided technical documentation, advisement, SOP development, network support, ticket metrics, and remote-team training. • Enforced STIG requirements, audited COMSEC ...
- Sep 30
Atlanta, GA
... (1998–1999) • Senior Coder, Access Corporation (1996–1998) • Assistant Manager, GSA Region 6 Helpdesk, DP Associates, Inc. (1993–1996) MILITARY EXPERIENCE • United States Army — Patriot Missile Systems Engineer (1985–1989) EDUCATION A.S., Electrical ...
- Sep 30
Hudson Falls, NY
... - Provided desk-side and remote support while collaborating within a team-based service model EDI Helpdesk Coordinator II / Business Systems Analyst ValueOptions Latham, NY 10/2006 – 11/2010 - Supported healthcare providers with EDI submissions ...
- Sep 30