| Resume alert | Resumes 41 - 50 of 1669 |
Project Management Call Center
Seattle, WA
... with Cisco ICM, 6500 and 4500 series telecommunications core distribution IT network backbone to include an Alcatel-Lucent Genesys, Nortel Symposium, and Avaya Call Center applications Help develop IT Strategy and Global Call Center Support Process ... - May 15
... with Cisco ICM, 6500 and 4500 series telecommunications core distribution IT network backbone to include an Alcatel-Lucent Genesys, Nortel Symposium, and Avaya Call Center applications Help develop IT Strategy and Global Call Center Support Process ... - May 15
Customer Service North America
Knoxville, TN
... Monitored Helpdesk team with Quality Monitoring service using a backend Genesys System. Used quality monitoring to mentor and coach each Helpdesk staff member with one on one meetings; helping to alleviate end user wait times and issues. Achieved 98 ... - May 15
... Monitored Helpdesk team with Quality Monitoring service using a backend Genesys System. Used quality monitoring to mentor and coach each Helpdesk staff member with one on one meetings; helping to alleviate end user wait times and issues. Achieved 98 ... - May 15
Project Manager Technical
New Braunfels, TX
... Travelocity.com - Software engineer responsible for Genesys Framework support and maintenance. - IVR programmer responsible for the configuration of various IVR platforms (Periphonics, VoiceTek). - QA engineer for Genesys and Avaya platforms. eJiva, ... - May 14
... Travelocity.com - Software engineer responsible for Genesys Framework support and maintenance. - IVR programmer responsible for the configuration of various IVR platforms (Periphonics, VoiceTek). - QA engineer for Genesys and Avaya platforms. eJiva, ... - May 14
Project Management Quality Assurance
Palmer Township, PA, 18045
... • Deep understanding of IVR software, specifically Genesys Cloud. • Ability to deliver data-driven solutions that optimize processes and drive business success. Key Projects CC2.0 Fortune 500 Pharmaceutical Company April 2022 – June 2023 Genesys ... - May 13
... • Deep understanding of IVR software, specifically Genesys Cloud. • Ability to deliver data-driven solutions that optimize processes and drive business success. Key Projects CC2.0 Fortune 500 Pharmaceutical Company April 2022 – June 2023 Genesys ... - May 13
Project Manager Management
Jacksonville, FL, 32223
... Salesforce, Teams, Oracle CDM, Workfront, Cargowise, TMW, Blue Yonder, Smartsheet, Deltek ERP, ServiceNow Cloud Services: Genesys PureCloud, AWS PMO: Project Management Life Cycle, SDLC, Service Life Cycle, DAIC, ITIL Methodology, Agile, Waterfall ... - May 10
... Salesforce, Teams, Oracle CDM, Workfront, Cargowise, TMW, Blue Yonder, Smartsheet, Deltek ERP, ServiceNow Cloud Services: Genesys PureCloud, AWS PMO: Project Management Life Cycle, SDLC, Service Life Cycle, DAIC, ITIL Methodology, Agile, Waterfall ... - May 10
Customer Service Call Center
Riverside, CA
... • Call center, exceeding SL using Genesys. • Completed six-week training. Division Support Specialist D-125 - Remote March 2020 to July 2023 ● Administered and managed all aspects of employee benefits programs, including HSA, FSA plans, Medicare ... - May 09
... • Call center, exceeding SL using Genesys. • Completed six-week training. Division Support Specialist D-125 - Remote March 2020 to July 2023 ● Administered and managed all aspects of employee benefits programs, including HSA, FSA plans, Medicare ... - May 09
Quality Assurance Engineer
Bronx, NY
... ●Took part in IVR testing using Genesys call routing functionality. ●Experience in writing, executing and monitoring automated test suites using a variety of technologies including, but not limited to: Selenium WebDriver, Cyara ●Run Regression test ... - May 09
... ●Took part in IVR testing using Genesys call routing functionality. ●Experience in writing, executing and monitoring automated test suites using a variety of technologies including, but not limited to: Selenium WebDriver, Cyara ●Run Regression test ... - May 09
Customer Service Administrative Assistant
Bronx, NY
... Fluency in both Spanish and English Microsoft Office/Windows 365 Genesys Communication System Amazon Workspace EPIC SalesForce Netsuire Front Insurance verification Conduct 3-way calls to verify coverage. MyChart Written translations and ... - May 08
... Fluency in both Spanish and English Microsoft Office/Windows 365 Genesys Communication System Amazon Workspace EPIC SalesForce Netsuire Front Insurance verification Conduct 3-way calls to verify coverage. MyChart Written translations and ... - May 08
Network Engineer Call Center
Hoover, AL
... Configuring CTI Route Points for Genesys T-Servers for Call Center Clusters, configuring NICE Recording to suffice corporate standards and policies. Using export/import and BAT (bulk admin tool) for existing Cisco site moves, updates and migrations ... - May 08
... Configuring CTI Route Points for Genesys T-Servers for Call Center Clusters, configuring NICE Recording to suffice corporate standards and policies. Using export/import and BAT (bulk admin tool) for existing Cisco site moves, updates and migrations ... - May 08
Automation Testing Supply Chain
Mason, OH
... Works with business analysts and technical team to test customer contact center platforms ●Design and development of automated test scripts using Cyara, Selenium to test different types of Genesys IVR call flows (in-bound call flow, in queue call ... - May 07
... Works with business analysts and technical team to test customer contact center platforms ●Design and development of automated test scripts using Cyara, Selenium to test different types of Genesys IVR call flows (in-bound call flow, in queue call ... - May 07