Project Manager Management

BARBARA ZIMLICH

SUMMARY

Executive-level, PMP certified project manager with 20 years progressive experience in project management, training, software development, testing, and technical writing in the mortgage banking, medical insurance, financial services, and logistics industries.

Strong skills in project, risk, and quality management, customer relations, negotiation, communication, analysis, leadership, and problem solving.

SKILLS

Operating Systems: Windows, Chrome

Applications: MSP, Director, Passport, MS Project, Word, Excel, Powerpoint, Sharepoint, Planview, Salesforce, Teams, Oracle CDM, Workfront, Cargowise, TMW, Blue Yonder, Smartsheet, Deltek ERP, ServiceNow

Cloud Services: Genesys PureCloud, AWS

PMO: Project Management Life Cycle, SDLC, Service Life Cycle, DAIC, ITIL Methodology, Agile, Waterfall

PROFESSIONAL EXPERIENCE

Crowley Maritime, Jacksonville, FL (9/2017-present)

Program Manager

Manage IT logistics and Government projects

Implemented Deltek ERP.

Implemented Oracle CDM with customer data from CICS and integrated to multiple downstream systems like Salesforce, credit service, Dun and Bradstreet, etc.

Implemented Magaya

Implemented McLeod

Implemented Smartsheet-driven Program Management Program

Bank of America, Jacksonville, FL (03/2011-08/2017)

Technical Infrastructure Project Manager

Project Manager for Self-Identified Audit Issues

Provided change management consulting on the Customer Management Model. Managed mid-size projects relating to corporate change initiatives that impact major business functions with cross-functional and inter-departmental implications. Actively involved in the execution of project activities.

Select Project Engagements:

Managed the execution of projects that span people/process/technology delivery/ adoption in support of the implementation of a shared process/service/tool framework for the technology infrastructure organization based on the ITIL framework.

Managed the migration of infrastructure tools from HP control to bank and Cisco control.

Managed the development of a new line of business development infrastructure platform.

Researched and documented Business Controls for risks associated with major corporate change initiative--single point of contact (SPOC), Customer Relationship Management (CRM).

Researched and documented action plans for CRM Audit Observations.

Provided data to Quality Control organization for monthly testing OCC rules against Business Controls.

Researched and documented monthly test results for closure.

Researched and documented remediation items from CRM initiative.

Remediated self-identified audit issues.

Lender Processing Services, Inc. (LPS), Jacksonville, FL, (01/1990-06/2010)

Senior Project Manager (1998-2010)

Performed Senior Project Management role in a diverse number of infrastructure and cross functional programs and projects. This included development of:

Statements of Work

Project plans

Cost estimates and budgets

Risk and quality management plans

Communication plans

Change management

Internal and external resource schedules

Project reporting.

Developed new PMO Policies and Procedures and made numerous improvements to processes to streamline product and service delivery.

Accountable and responsible for successfully implementing hundreds of mortgage servicing clients.

Migrated license client’s host, server, desktop environments to new hardware/software platform.

Managed a team of product infrastructure architects responsible for designing new infrastructure to support expanding product deliverables.

Participated in Disaster Recovery operations for numerous clients.

Responsible for completing projects within established budgets with less than 15% variance.

Managed the daily project activities to meet project objectives and coordinated stakeholders. Able to facilitate agreements and accomplish results in a team environment.

Acted as the escalation point throughout the projects to ensure all risks and issues were addressed quickly to avoid potential delays. Operated proactively to anticipate and resolve problems.

Managed client expectations to achieve high satisfaction ratings.

Highly knowledgeable in software development, requirements analysis, and user acceptance.

Ability to identify, evaluate, and offer alternatives to project risks. Problem solver and persistent in achieving key goals.

Vice President Product Testing (1996-1998)

Set up and managed software development test lab for mortgage banking software including managing team of 5 testers and resourcing the lab.

Software Product Owner (1993-1996)

Managed the implementation, training, consulting, and support of a new graphical mortgage banking software product in mortgage servicer sites resulting in improved client productivity.

Technical Writer (1990-1993)

Wrote technical and end user manuals to support multiple mortgage banking software products.

Humana, Inc., Louisville, KY, (1988-1990)

Technical Writer

Wrote technical and end user manuals to support medical claims software programs. Trained and mentored claims representatives.

EDUCATION

Project Management Professional (PMP), Certified through Project Management Institute (PMI), 2011-present

Sullivan Junior College of Business, Louisville, KY

Associate Degree in Computer Science

University of Louisville, Louisville, KY

Bachelor Degree in Communications

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