Woodbridge, VA
... Experience in using JIRA Ticketing tool. Expertise in Data Analysis, Business Analysis, Data Extraction, Data Marts. Worked on Tableau dashboard to create dashboards and scorecards using bar graphs, scattered plots, Gantt charts along with stack ...
- May 23
Shockoe Bottom, VA, 23219
... hardware provisioning, enterprise licensing, SugarCRM to NetSuite ERP migration / admin, Atlassian Confluence Wiki and JIRA ticketing admin, digital asset management systems, vendor relations, IT budget management / purchasing, HIPPA compliance, A/V ...
- May 20
Woodbridge, VA
... Utilized (BMC Remedy) ticketing system creating, acknowledging, assigning, documenting and tracking incidents. Attended Engineering Review Boards (ERBs) and Change Control Boards (CCBs). June 2010 – March 2011 Cherokee Information Services, Defense ...
- May 18
Ashburn, VA
... The network ticketing System Is ServiceNow, NetFlow Analyzer for network flow data QOS (Quality of Service) for Voice and Video AAA (Authentication, Authorization, and Accounting) allows users to access the Networks with the proper authorizations. ...
- May 16
Palmyra, VA
... ·Ticketing system ServiceNow; Office 365 applications, Bomgar remote tools. June 2022 Centra Health, Lynchburg, VA 23571. Help Desk Analyst To May 2023 IT Support Technician APEX Systems ·Assistance to customers using hardware and software programs ...
- May 10
Arlington, VA
... Integration with Azure and ServiceNow for auto ticketing system. Global and scoped glide components, including GlideRecord, GlideAggegate, GlideSystem, and GlideDateTime Worked on other ITSM app. HP NNMi, OM, OMi, SM and BMC Remedy, Splunk, Xymon, ...
- May 08
Woodbridge, VA, 22191
... Ensure accurate and timely tracking of support assistance utilizing our help desk ticketing system. Track, record, and update incidents using Service Management. Reset user’s account passwords and unluck network account. Help Desk Engineer February ...
- May 02
Arlington, VA
... Use of ticketing system Cherwell to receive technical issues from on site employees to resolve issues in a timely manner. Provided technical expertise related to Microsoft products/operating systems, and IOS operating system/products. Provide ...
- May 02
Alexandria, VA
... Feb 2006 - Apr 2008 Bogota, Colombia, Colombia Passenger Service Agent American Airlines Inc Oversaw ticketing, gate and ramp services. Announced flight status updates and information about gate changes over PA system. Instructed passengers on ...
- May 01
Haymarket, VA
... •3 years of Experience in using the Service Now IT ticketing system tool. Service now allows us to track IT service requests, events, incidents, and alerts that might require additional action. •Worked towards customer satisfaction and process ...
- Apr 30