Business Development It Systems

Nam Friddle

Email: ad5t12@r.postjobfree.com

Midlothian, VA 23114

Mobile: 202-***-****

EXECUTIVE SUMMARY

Thought leader drawing upon former positions as a MSP owner and a service minded fractional CIO/Director of IT with a strong background in business development, strategic planning, management of IT systems. Eager to join a well-respected team where my leadership skills can be used to elevate the visibility and profitability of the overall organization. CAREER EXPERIENCE

Founder and President, IT Concierge Service, LLC

DC Metro Region / Central VA Region (REMOTE)

February 2017 – present

A local MSP. A RingCentral premiere authorized reseller for the region. Certified RingCentral Sales Professional with Communications Expert and Communications Professional certifications. Cisco Meraki authorized reseller. A COMCAST Business Fiber partner. A reseller working with PCM, CDW, SARCOM and Ingram Micro master resellers. PC and macOS management for AD/OD authentication and JAMF Now/Pro macOS/iOS client administration. Catering to the SMB market, sold, implemented, and managed all cloud-based IT services for 15 area clients in the DC Metro region. Worked directly with C-level executives and small business owners to achieve all business IT requirements, including PCI and HIPAA standards and compliance. Managed networks, server infrastructure, desktop/laptop, and mobile device management. Current client list includes: RedPeg Marketing (experiential marketing firm), Dominion Fertility (DMV area leading fertility clinic), JLL/Asana/Transwestern/Ciello (property managing of over a dozen commercial spaces in Old Town Alexandria, VA), Phone 2 Action (grass roots marketing software vendor), Tarkenton Financial

(former NFL star’s Investment Group), LuLu Sage Salon and Spa (prominent day spa in Old Town), Ray A Williams Custom Homes (Richmond custom home builder) and private high net worth VIPs clients.

Full-time / 60 hrs per week

Senior SMB Consultant / Solutions Architect, IT 4 Causes, Inc (nonprofit) Richmond, VA(REMOTE)

November 2021 – Dec 2023

A nonprofit MSP servicing strictly nonprofit organizations. As co-lead in the role of fractional CIO for our non-profit client SMBs, managed IT for non-profits that would otherwise not employ dedicated staff resources in a concerted effort to meet all IT needs and Board expectations. Utilizing a handful of revolving paid interns, managing a large pool of volunteers and a small staff, we SCRUM daily/weekly and bi-weekly with C-level client constituents to actively pursue and achieve budgeted IT goals. I built and managed 10 new streams of income for IT 4 Causes: Comcast Cable/Fiber, Segra Fiber, Allied Telecom referral programs, Zoom Meetings/Zoom Phone, GoTo Connect Reseller programs, NetSuite for Non-profits referrals, Kaseya Spanning and Archive (Backup as a service) for M365/Google Workspace/SalesForce) and business wireless provider sales channels to ensure cost savings for our clients while achieving business goals. I implemented and managed all cloud-based IT services for 13 area nonprofit clients in the Greater Richmond Metro region. Worked directly with C- level executives and small business owners to accomplish all business IT goals, including PCI/DSS and HIPAA standards and compliance. Managed the migrations of all network, server infrastructure to cloud based managed services. Managed all hardware refresh projects (desktop/laptop and mobile device management.)

Full-time / 50 hrs per week

Senior Network Engineer/Architect, Blue Cotton Tech Services, LLC Alexandria, VA (HYBRID)

December 2013 – January 2017

A local MSP. Reported directly to the President, managed daily project assignments for seven direct reports with a focus on SMBs. Utilized MS HyperV and VMWare ESXi/vSphere 5.5 Admin with Win 2012 R2 Server, Win 2008 R2 server, and other guest VMs. Duplicated my work at DMI and creating DISA STIG Mac OS X disk images as the de facto standard for all macOS clients. Dell AppAssure data center admin for Blue Cotton’s hosted and managed services. Developed strategic partnerships as a VAR with Master Distributors such as CDW and Ingram Micro. Established VAR relationship to sell and implement RingCentral cloud-hosted PBX VoIP solution at more than 10 client locations, COMCAST business fiber, Verizon IoT Solution for bonded CradlePoint 4G LTE Advanced Cellular modem solution, Cisco Meraki cloud-managed IT hardware solutions and more. Managed RingCentral accounts for 13 clients, Cisco Meraki accounts for 12 corporate clients. Managed network infrastructure for 13 clients: Cisco, Cisco Meraki, Dell Sonicwall/PowerEdge switches. AutoTask CRM and RMM for Win/Mac/Linux agents. NetGear ReadyNAS, Synology NAS and Buffalo NAS backups coupled with FOLDR administration for remote access. Mac OS X Server 5.1 with Apple Remote Desktop 3.9 admin (with UNIX and AppleScript workflow automation.) Purchased, configured, and supported JAMF Pro/NOW macOS and iOS management platform. Secured procurement partners and established and vendor relations. SageCRM-to-NetSuite migration project. Cisco Meraki BYOD MDM and Mobile Security admin. Google G-Suite Super Admin, COOP DR and BCP. Most recent accomplishment: Managed end-to-end site build outs and facility moves for a client within a single calendar year. Worked with technology partners Verizon Wireless and Cisco Meraki,

Researched/developed/deployed an OTA 4G LTE Advanced service utilizing bonded VZW Cradlepoint modem adapters to offer high-speed internet service, at a fraction of the cost of a satellite truck, for an outdoor special event at Comic-Con San Diego 2016 Full-time / 50 hrs per week

Engineer, Digital Management, LLC

North Bethesda, MD (ONSITE)

August 2013 – Oct 2013

Reported directly to the CIO, managed daily project management assignments for direct reports. VMWare ESXi/vSphere 5.1 Admin with Win 2008 R2 Server, Win 2012 server, RHEL 6.4 Server, CentOS, and other guest VMs. DISA STIG Mac OS X and Windows 2008 Server R2 images. HP 3PAR StoreServ 7200 admin. Managed iCore VoIP PBX supporting the Broadworks platform with Polycom SIP phones. Managed Cisco network infrastructure (Cisco Layer 2/3 network switches, Cisco Firewall, Cisco Wireless LAN Controller, Cisco Aeronet WAP.) LANDesk 9.5 certified trained and implemented (VBscript) for Win/Mac/Linux agents. NetApp SAN Management with Barracuda network backups. Mac OS X Server 2.2 with Apple Remote Desktop 3.7 admin (with UNIX and AppleScript workflow automation.) InfoSec servers: Carbon Black, Mandiant MIR, FireEye Mail/Web, Sophos Mail Gateway and disk encryption, BlueCoat Web Proxy, and Looking Glass cyber threat intelligence. Citrix GoToMeeting License administration. WASP asset tracking admin. BES10 Admin. Procurement and vendor relations. Mobile Iron BYOD MDM and Mobile Security admin. Google Mail for Business SuperAdmin, COOP DR and business continuity planning. ISO 9000/27000 documentation. Most recent accomplishment: Secured employee and corporate discount agreements PCMall.com and PCConection.com. Project Manager for Managed Services Environment build-out projected to generate $600 million within 1 calendar year. Full-time / 50 hrs per week

IT Manager at Modernizing Medicine, Inc

Boca Raton, FL (ONSITE)

December 2011 – May 2013

A SaaS EHR provider. Reported directly to the CEO. Managed daily workload and project management assignments for direct reports. Server Admin (Linux CentOS / Mac OS X Server), VoIP PBX admin

(Fonality TrixBox Pro hybrid system with Polycom SIP phones), managed network infrastructure (dual fiber backbone, Dell 5548p POE network switches / SonicWall 4500 firewall / Meraki M24 WAP, SSL and L2TP VPN.) Remote desktop support utilizing remote technologies (DameWare, ARD3 (UNIX and AppleScript workflow automation), RDC, Citrix GoToMeeting/GoToAssist and TeamViewer.) Client hardware provisioning, enterprise licensing, SugarCRM to NetSuite ERP migration / admin, Atlassian Confluence Wiki and JIRA ticketing admin, digital asset management systems, vendor relations, IT budget management / purchasing, HIPPA compliance, A/V setup and support for company-wide meetings, established MDM and Mobile Security Policy for BYOD and corporate smartphones, Citrix GoTo Meeting/GoTo Training/GoTo Webinar admin, Google Mail for Business SuperAdmin, managed wireless provider relations (VZW / AT&T / Sprint / T-Mobile), supporting countless Apple (Mac OS X / iOS), Windows, and Android clients. Established disaster recovery and business continuity planning/testing/documentation. Most recent accomplishment: 5000 sq ft. building expansion (Cat-6 / WiFi-N network / furniture) including walking treadmill workstations. Secured employee and corporate discounts from wireless providers and from PCMall.com Full-time / 70 hrs per week

Team Lead, South Florida Onsite Technology Support at Tribune Technology, LLC Deerfield Beach and Ft. Lauderdale, FL (ONSITE)

June 2010 – December 2011

Managed daily workload and project management assignments for direct reports. Responsible for daily support onsite support for The South Florida Sun Sentinel Media Group consisting of more than 250 Macs and 550 PCs at four office sites and seven distribution centers. Remote desktop support utilizing remote technologies (SCCM, SMS, DameWare, ARD3.) UNIX and AppleScript workflow automation, and RDC when possible. Maximized workstation efficiency via scheduled maintenance for all MS Windows XP / 7 Enterprise and Apple Mac OS X 10.4 – 10.7 Macintosh workstations. Created and deployed disk images as well as packages using ARD3 for Mac OS X and Ghost / SCCM Console (for Windows XP Pro / 7E.) Responsible for Sun Sentinel IT readiness in disaster recovery preparedness with a focus on hurricane DR. Primary support for video edit bay Mac Pro workstations with DROBO SAN. Major projects completed: 2010 RAM upgrade, 2010 Dell E6410 Hardware Deployment, 2011 Windows 7E Migration, 2011 Wyse Thin Client to PC Migration, 2011 Prepress iMac Deployment Project, 2011 Mac Open Directory Integration, MSCRM enterprise upgrade, regional lead and SME on upgrade hardware/software for 2011 Final Cut Pro video editing MacBook Pro upgrade project. Full-time / 70 hrs per week

IT Desktop Specialist, IT Desktop Management at The Washington Post Washington, DC (ONSITE)

July 2009 – June 2010

IT software / hardware inventory, policy control and remote management of Win / MacOS X / MacOSXS using LANDesk 8 / 9 (patch management and baseline configurations,) JAMF (imaging and patch management) / Apple Remote Desktop 3 (UNIX and AppleScript workflow automation,) DameWareNT, and Citrix CMC to manage virtual sessions for more than 300 Macs and 1200 PCs. Create and deploy disk images as well as packages using ARD3 (for Mac OS X) and Ghost / Altiris (for Windows XP Pro / 7E.) Experience deploying/configuring virtual images via VMWare Fusion 3 and use of images in Parallels for Mac.

Full-time / 40 hrs per week

Developer, IT Publishing Systems at The Washington Post Washington, DC (ONSITE)

November 2003 – July 2009

CCI NewsDesk System Administrator - UNIX (BASH and Tclscript), LINUX, Oracle, Win2K and MS SQL Server 2K servers, including various web (http, ftp, BBS servers), Tier III Mac / Win workstation software and hardware support. Trained superusers and end users on CCI Europe NewsDesk Dba, Layout Champ and PlanEdit applications. Project lead for business continuity testing and disaster recovery testing for IT Publishing Systems. Full-time / 50 hrs per week

Supervisor, Advertising Systems Support Team at The Washington Post Washington, DC (ONSITE)

June 2002 – November 2003

Managed day-to-day operations of the Advertising Systems Support Team including staffing schedules for 13 direct reports, managing call incident reporting, development, implementation training of SOPs (standard operating procedures), Tier III support for 100 Macintosh (UNIX and AppleScript workflow automation), as well as Adobe PhotoShop (JAVAScripting for workflow automation) and 50 Windows NT 4 workstations/laptops, and sole super user for all Advertising users of CCI NewsDesk support of The Post's digital pagination system. Full-time / 50 hrs per week

Senior Systems Programmer/Analyst, Advertising Systems Unit at The Washington Post Washington, DC (ONSITE)

June 1999 – June 2002

Tier II Technical support for TrackIT! (DAM system), Tier III technical support for ALS (Ad layout system), lead technical support for ABS (advertising booking system), and Tier III support of all Advertising users of CCI

(digital pagination system). Tier III technical support for all Macintosh and Windows workstations / laptops. Train end users on use of TrackIt!, CCI NewsDesk, ABSALS GUI interface. Full-time / 60 hrs per week

Prepress Sales Manager at Capitol Mac Consultants, Inc Richmond, VA (ONSITE)

August 1998 – June 1999

In Richmond, VA’s sole Mac-only computer store at the time, responsible for Apple Macintosh computer hardware and software related sales, customer phone and technical support, training of new sales associates and the overall conversion of PC based clients to the Macintosh platform. Responsible for pre-sale hardware upgrades and software installations. Required to and consistently meets monthly sales quotas. As a registered member of Apple Computer’s Learn and Earn program, have achieved Gold Status and the level of Apple Product Professional in Apple’s training and certification courses on all hardware and software products. In May 1999, trained in a week-long Apple sponsored MacOS X Server Sales, Installation and Troubleshooting course at Apple Reston headquarters.

Full-time / 40 hrs per week

Shift Leader/Preflight Operator at Cadmus Communications, Inc Richmond, VA (ONSITE)

1997 – June 1999

On both Mac /WIN, preflight client supplied digital materials to ensure error-free and timely production processes. Served as primary customer contact. Providing daily technical support and training for both account executive and sales teams on digital prepress workflow specifications. Streamlined throughput of periodicals with data collection and created customer feedback reports. Coordinated with sales technical support and Research and Development teams for testing and launching of new conventional to digital conversion jobs. Beta tested new software for desktop publishing applications. Assisted network administrator in the installation and implementation of a Fast Ethernet LAN using SGI ORIGIN 2000 IRIX server utilizing 1TB RAID. Troubleshot Mac / Win related networking, software, and hardware issues for all production PCs. Full-time / 40 hrs per week

BOARD MEMBERSHIPS:

Senior Connections – The Capital Area Agency on Aging Richmond, VA

Member, Board of Directors

Active Member: January 2024 - present

WMPA (Washington Metropolitan Professionals for the Arts) Washington, DC

Technology Officer, Board of Directors

2009 - 2010

VOLUNTEER AND COMMUNITY WORK

Living Faith International Ministries Church

Manassas, VA

Active Member: 2008 - 2010

CD Burning Ministry and Usher Ministry

The Washington Post Eastern 500 Club

Active Member: 2009 - 2010

Mentor

USER GROUP MEMBERSHPS:

CCI User Group

Active member: 1999 - 2010. Programmed the Advertising Track of the 2001 Helsinki CCI International User Group Conference

OneVision User Group

Founding member of the OneVision user group. Active member 2004 - 2010. Also spoke at 2002 NexPo on behalf of OneVision

SAP User Group

Active member: 2005 – 2010

COMPUTER SKILLS

Desktop Publishing: Quark XPress, (includes QLA admin,) Adobe Creative Cloud for Teams, MultiAd Creator 8.x, Rips (Scitex, Harlequin Jaws,) OneVision Asura/Solvero/Guarda, MEI ALS, Layout 8000, Extensis Suitcase Fusion, Font Agent Pro

OS Software Experience: UNIX (IRIX, BSD, AIX) Linux (RHEL, CentOS, Ubuntu,) OS2 Warp, Mac OS X / X Serve, iOS, Android, BlackBerry, Windows NT – Win11 DB Experience: AS/400, Oracle 10g, MySQL, MS SQL Server Systems: Roundhouse, MindWrap Optix, MEI ALS News IT, SAP, EDS ABS, DSI ABS, FileMaker Pro, MS Access, CCI NewsDesk, SCP III Classified Pagination, Net-Lynx SII Classified Pagination, MerlinOne Merlin Archive, MS Dynamics CRM, FrontRange ITSM, ZenDesk web portal admin, SugarCRM, Sage CRM, NetSuite Web Skills: some HTML/XHTML/CSS, JAVA Script, WordPress/WordFence Scripting and Development Experience: Perl, JavaScript, Tcl/Tk, AppleScript, VB Script, NetBeans, Eclipse for JAVA, SpringSource Tool Suite, QBASIC, Python, UNIX Shell script Web Portals: BEA WebLogic interface, Joomla, BlackBoard, SocialText Wiki, Atlassian Confluence WIKI/JIRA, MS SharePoint

Client Desktop Management: JAMF Pro/NOW!, Apple Remote Desktop 3.9, Avocent LANDesk 8.x/9.x, MS Remote Desktop, Ghost, Alteris, Google MDM for BYOD, Apple Configurator2 Desktop Virtualization and Emulators: Parallels for Mac, VMWare Fusion for Mac, RDP/VNC, Terminal Services, Citrix Management Console to manage Citrix MetaFrame Servers and user sessions, HyperV, VMWare VSphere

EDUCATION

• University of Richmond, School of Continuing Studies Fall 97-Spring 98

Major: Information Processing Systems

Minor: Business Administration

• Chesterfield Technical Center

’87 - ‘89

Certificate in Commercial Lithography

• Apple Earn and Learn Training

’98 - ‘99

Certified Apple Product Professional

• Apple Computer

May ‘99

Trained in Apple OS X Server Installation and Maintenance

• TecSoft

Aug ‘00

Certificate: AppleScript for WorkFlow Automation

• USDA

April ‘04

An Introduction to PL/SQL for Oracle 9i

• The Learning Tree

Nov ‘04 – Mar ‘06

UNIX / LINUX Tools Certified Professional

• Oracle University

Oct ‘06

Oracle Database 10g: Introduction to SQL Ed 2

• ITIL V2 Foundation Training

Dec ‘07

ITIL V2 Foundation Training Certified

• USDA

July ‘09 – Sept ‘09

Introduction to Computer Programming Using Structured Problem Solving

• LANDesk Management Console

October 2013

Contact this candidate