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Atlanta, GA
... for Business DameWare VMWare/vSphere HARDWARE Dell/HP Workstations/Laptops/Servers Android/iOS/Blackberry Mobile Devices Avaya and Cisco VoIP Phone Systems IT SECURITY Checkpoint Security Malware Removal BitLocker/TPM Wipro/AT&T Atlanta, GA Sr. ...
- 2021 Sep 25
Atlanta, GA
... Definity G2, Manger IV, Definity G3V4, V5,V7, Avaya CMS, Avaya PBX Systems, Audix messaging, Intuity Messaging, Lucent Fiber Optic Installation & repair, Lucent Wire Management, Corning Cabling Systems: Fiber installation, Splicing, and testing. ...
- 2021 Sep 21
Mableton, GA
... Highlight VMware/Desk, ADE Gateway, Citrix, CCMS, D2C, Quick Connect, Siebel Software, Five 9 Telegence, Clarify, Avaya-Softphone, Microsoft Word 03,07,10, Microsoft Excel 2003 Certificate, Microsoft Publisher 2003 Certificate, Typing 38 wpm, Sales ...
- 2021 Aug 24
Stone Mountain, GA
... Issues Work Experience: 2010-12 Wipro Technology- Hospira Project, Affinia Receive calls from International customers in our Avaya and Cisco phone system, create tickets with Remedy Management Software and escalate issues requiring real-time actions ...
- 2021 Aug 08
Atlanta, GA
... Technical Knowledge: Platforms: Windows Vista/7/8/10/Server, IOS, Android, Zendesk, SalesForce, Citrix, Remedy, Avaya, Cisco, ServiceNow, Linux, Tools: Microsoft Excel, Microsoft PowerPoint, Microsoft Project, Microsoft Visio, Microsoft Outlook, ...
- 2021 Jun 22
Atlanta, GA
... reset passwords Provided Office 365 support for employees Mapped local and network printers to end user computers from a remote location Basic Active Directory password resets and group additions Avaya VOIP Voicemail configurations and password ...
- 2021 Apr 19
Duluth, GA
... Programmed applications in ASP.NET, MS Windows server, PHP MySQL, C, C+, C#, VB, Java EE Avaya Systems VOIP Servicing, routing, and programming. Maintained ERP, CRM, MX Mail, Advance Directory, and Symantec Security Servers Education University of ...
- 2021 Mar 13
Marietta, GA
... Voice/Data Network Consultant, Optum 06/2015 to 02/2019 •Design & Architecture - Design and implement reliable, highly available Avaya Aura UC 6.x architecture. • Contact Center consolidation of TDM to MPLS SIP (Verizon & AT&T) of 800 & DID numbers ...
- 2021 Mar 05
Atlanta, GA
... Knowledge of Call Center Technology including PBX, Call Management Software, (BSR/Avaya Advocate), IVR and CTI (Computer Telephony Integration). Understands the importance of Quality Service and how it is measured. Handles all customer inquiries ...
- 2021 Feb 11
Atlanta, GA
... securities filing time from 10 days to 48 hours Slashed handoffs from 15 to one PM for the GSS/IVR Replacement Project – Project managed $800K call center software modernization used by the Global Sales Service Center from Avaya to InContact. ...
- 2020 Nov 20