| Resume alert | Resumes 51 - 60 of 10196 |
Technical Support Call Center
Washington, DC
... • Managed daily call volume of 40-46 calls at a high-performing call center. • Maintained an average ticket resolution score of 96%. • Maintained meticulous documentation of system changes and revisions. • Monitored productivity of regional sales ... - May 13
... • Managed daily call volume of 40-46 calls at a high-performing call center. • Maintained an average ticket resolution score of 96%. • Maintained meticulous documentation of system changes and revisions. • Monitored productivity of regional sales ... - May 13
Quality Assurance Life Cycle
Fairfax, VA
... Managed and Conducted Defect Review and Test Execution Status meetings with cross-project team members. Work with the development team to identify defects and resolve them to closure. Conducts testing of more complex features to ensure seamless ... - May 13
... Managed and Conducted Defect Review and Test Execution Status meetings with cross-project team members. Work with the development team to identify defects and resolve them to closure. Conducts testing of more complex features to ensure seamless ... - May 13
Customer Support Security Clearance
Washington, DC
... to users desktop using remote tools to troubleshoot issues Configured and troubleshoot Cisco Any Connect VPN issues Setup, managed and troubleshoot tents for COVID-19 vaccination using PLUM remote access Utilized Dbat (desktop baseline assessment ... - May 13
... to users desktop using remote tools to troubleshoot issues Configured and troubleshoot Cisco Any Connect VPN issues Setup, managed and troubleshoot tents for COVID-19 vaccination using PLUM remote access Utilized Dbat (desktop baseline assessment ... - May 13
Scrum Master Service Delivery
Silver Spring, MD
... Has managed up to 60+ personnel; IT recruitment (onsite/remote) administrative staffing and onboarding. Additional background in Safety, Directive Management and SPALT Configuration, Service Now. Core Competencies Client Relationship Management and ... - May 13
... Has managed up to 60+ personnel; IT recruitment (onsite/remote) administrative staffing and onboarding. Additional background in Safety, Directive Management and SPALT Configuration, Service Now. Core Competencies Client Relationship Management and ... - May 13
Senior Paralegal Management System
Springfield, VA
... Managed three high-profile legal government cases recently. Mitigated the legal team's workload by reviewing and evaluating legal documents, including discovery materials and contracts. Established knowledge-sharing culture through focused ... - May 12
... Managed three high-profile legal government cases recently. Mitigated the legal team's workload by reviewing and evaluating legal documents, including discovery materials and contracts. Established knowledge-sharing culture through focused ... - May 12
Maintenance Technicians Service Manager
Washington, DC
... Managed and ordered inventory on supplies as needed. Developing maintenance procedures and ensuring implementation. Carrying out inspections of the facilities to identify and resolve issues. Checking electrical and hydraulic systems of buildings to ... - May 12
... Managed and ordered inventory on supplies as needed. Developing maintenance procedures and ensuring implementation. Carrying out inspections of the facilities to identify and resolve issues. Checking electrical and hydraulic systems of buildings to ... - May 12
Logistics/ Project Management
Washington, DC
... Phelps and Phelps Consulting February 2000 - January 2006 Project Manager Managed and maintained construction and renovation projects for NIH (National Cancer Institute); created and kept project schedules current with daily/weekly status updates; ... - May 12
... Phelps and Phelps Consulting February 2000 - January 2006 Project Manager Managed and maintained construction and renovation projects for NIH (National Cancer Institute); created and kept project schedules current with daily/weekly status updates; ... - May 12
Scrum Master
Leesburg, VA
... Managed the team of nine in the modernization and support of LBI solution infrastructure. Led, engaged, and provided subject matter expertise in understanding Agile best practices. Mentored the Scrum Teams and all business stakeholders engaged in ... - May 11
... Managed the team of nine in the modernization and support of LBI solution infrastructure. Led, engaged, and provided subject matter expertise in understanding Agile best practices. Mentored the Scrum Teams and all business stakeholders engaged in ... - May 11
Customer Service Support Specialist
Washington, DC
... call resolution times and customer satisfaction ratings Enrollment Specialist Herndon, VA July 2019 to October 2019 Managed the enrollment process for new and returning students, ensuring compliance with district policies and state regulations ... - May 11
... call resolution times and customer satisfaction ratings Enrollment Specialist Herndon, VA July 2019 to October 2019 Managed the enrollment process for new and returning students, ensuring compliance with district policies and state regulations ... - May 11
Quality Assurance Test Automation
Arlington, VA
... •Managed user stories using JIRA. •Followed Agile testing methodology, participated in daily SCRUM meetings and testing each SPRINT deliverables. •Worked in a highly dynamic AGILE environment and participated in scrum and sprint meetings. - May 10
... •Managed user stories using JIRA. •Followed Agile testing methodology, participated in daily SCRUM meetings and testing each SPRINT deliverables. •Worked in a highly dynamic AGILE environment and participated in scrum and sprint meetings. - May 10