Helpdesk resumes in Dover, PA

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Advanced Support Technician/Installer

Hummelstown, PA
... * Hummelstown, PA 17036 814-***-**** Work Experience Higher Information Group Harrisburg, PA 2014-Current Advanced Support Technician/Installer ●Answered calls coming in to the helpdesk ●Responded to tickets within required ... - Sep 14

Engineer Systems Administrator

Hanover, PA
... With C and C++ on the IRIX Silicon Graphics environment designed and implemented a companywide Intranet and GUI application interface for the Human Resources Department database, Helpdesk database, EDI transactions and web security with GEIS. Novell ... - Aug 09

Active Directory Service

Harrisburg, PA
... and updating customers and IT Department of Employment Security Commission Raleigh, NC Technical Support Specialist 10/2012-12/2012 Responsibilities: • Receiving and responding to incoming helpdesk calls • Identify and record problem issues via ... - May 02

Information Technology & Innovation Manager

Mechanicsburg, PA
... partnerships and perform vendor negotiations, managed a staff of 11 tier 1 helpdesk and service delivery specialists providing a full range of remote managed network services, increased basic call center efficiencies’ by 78% in India facility. ... - Apr 06

IT Director

Stewartstown, PA, 17363
... Implemented Peregrine Helpdesk software. Using this software were able to measure a customer satisfaction rate of 98%. Implemented asset tracking for all personal computer devices replacing a manual process using Peregrine Asset Center, SMS and ... - Mar 19

Director of IT

Mount Joy, PA, 17552
... time and churn for six straight months AOPC – Mechanicsburg, PA LAN Technician: August 2002 - March 2006 ●Promoted from AOPC-ASAP HelpDesk in September 2003 ●Maintained responsibility for testing and implementation of Virus Scan and McAfee ePolicy ... - Mar 09

Information Technology Technical Support

Dover, PA, 17315
... Experience Area IT Helpdesk Technician, NELSON Harrisburg, PA 2014 - Present ● Sole IT technician for Harrisburg office, Brinjac Engineering. ● Performed diagnostics, troubleshooting of system issues, documented help desk tickets/resolutions, and ... - Feb 08

Customer Service Engineer

Mechanicsburg, PA
... company-wide deployments of new computer systems and printers including towers, laptops, laser, inkjet and ribbon printers to replace older and defective models Answered and resolved incoming escalated phone calls from Level 1 helpdesk operators. ... - Feb 02

Customer Service Active Directory

Harrisburg, PA
... Helpdesk Analyst – Prelude Services March 11' - December ‘12 Work Duties: Provided Citrix based support of Windows systems while providing professional service to clients. Active Directory management of users in Domain groups. Managed connections to ... - 2017 Dec 11

Windows Server Desktop Support

York, PA
... •Created and updated tickets in a Helpdesk environment addressing technical support requests submitted by email. •Administered Enterprise Anti-Virus software for all users. •Created documented procedures, SOP's, and validation documentation for ... - 2017 Nov 08
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