... Chime Solutions Atlanta, Ga Operations Supervisor 07/2016- 08/2017 Coach and mentor agents on their performance including career and performance development plans Manage interval, daily, weekly and monthly workforce business needs for team Build and ...
- Jul 18
... Installed OEM Grid Control repository, OMS and agents and set-up events/jobs and reports. Improved the efficiency of the DSS load and cut the running time by more than 50%. Oversaw the weekly loading of data from different states into the data ...
- Jun 28
... customer relationships with the top Personal Lines Agents in the Southeast Region Focal point for all insurance related matters concerning Delta Airlines Education Stephen F. Austin State University 1991 Bachelor of Arts – Criminal Justice
- Jun 18
... Participated in training call-center agents in implementation of new tools and software tracking applications. Collaborated with call center manager, customers, and field engineers in defining standards and measures for quality and customer ...
- Jun 05
... and to provide information Alpharetta, GA Pathway Advisor Coca-Cola April 2014-June 2016 • Trained and led newly hired agents • Made sure my team implemented best practices, increased efficiency, and raised statistics • Assisted consumer’s and ...
- Jun 03
... Brit Paulk Insurance Underwriter Mar 2008-Dec 2008 Faxed contracts/email contracts to agents Bind and unbounded contracts for contractors for companies with construction equipment. Filed and typed up claims. Emailed and worked with agents for each ...
- May 22
... accounts to determine the best quote to offer by looking at financials, loss runs, and other pertinent documents -Contacting agents and policyholders to find out more information to write policies and update records -Utilize proper risk software to ...
- May 06
Alpharetta, GA, 30022
... I compiled STB data error codes locating trends within the network then escalated tickets to proper fix agents. • Monitored VOD video on-demand outages and asset corrections reported by customers to our tier 2 team. Using programs V-Tube, sea-change ...
- May 06
... handled high volume of inbound calls from homeowners and insurance agents for home hazard insurance. . Taking premium payments over the phone. . Followed up the homeowners and agents by phone/etc. . Educated homeowner/agent on what is need to update ...
- Apr 27
... Handled extensive international expense reports, travel requests, ticketing, worked closely with the Executives, Directors, and the travel agents with scheduling trips, handled all personal documents confidentially. Coordinated catering for large ...
- Apr 23