Customer Service Manager

Maria D Jaquez

**** **** ** *** ***

Perris Ca **571

Phone 951-***-****

Email **********@*******.***

Objective: To obtain a challenging position in the administration area

Knowledge Skills and Abilities

Over 10 years of experience in management in the administration area, worked effectively with wide

range of personalities, bilingual Spanish - English, achieved organizational objectives, highly

focused and results-oriented supported complex deadline-driven operations in the administration

areas Import/export, Purchasing, Logistics, Customer Service.

EDUCATION

Bachelors Degree, Business Administration

Instituto Tecnologico de Tijuana

WORK EXPERIENCE

From 08/2009 to Date Grace Corporation Inc Assistant International Sales Director

Interacted in a good working relationship with customers by responding to all inquiries, complaints

Concerns, work orders, invoicing, shipments, inventory, processed customer orders, produced

reports to check for product availability, prepared paperwork and necessary information required for

customer work orders, coordinated special and last minute shipping requests with the warehouse

department, expediting any order as necessary follow up with other departments to ensure service

standards are being met, assured proper invoicing of accounts by verifying computer generated

invoices, prepared shipping and tracing information to customers as required, oversee all paperwork

associated with orders and maintain the corresponding files, maintains current and accurate

procedure manual, which details the processing requirements for each account

From Dec-12-2004 to Dec15-2008 Office Supplies Retail Store Office Manager

Drive sales by delivering exceptional customer service, follow all proper return and refund

procedures, perform proper documentation and record keeping, process all inbound merchandise

shipments, in-store price changes, took inventories, open and close the store as required, Process

P.O.s, pay, Assuring completion of inventories, developed office procedures and policies, filing and

maintaining office records, interviewing prospective clerical employees, Evaluating the

performance of each staff member, resolving inter office disputes

June-21-2000 to Dec-05-2004 TTB Products Inc Import/Export Director

Directly responsible of the import/export area, Shipping and Customer Service, AS-400 system

Assisted customers with production orders and monthly inventory

Trucking companies, US and Mexican Brokers, Harmonized Tariff Codes

Classification of raw materials, equipment, machinery

Creating Bills of Materials for every new product Maintain evaluation tools, metrics, timing, and

Analysis, Prepare purchase orders requests for a wide variety of goods/materials

Negotiate purchase agreements with suppliers; communicate with suppliers to confirm their ability

and capability to meet quality requirements, specifications and delivery dates

Purchase complex, critical, and costly parts and supplies

May-15-1996 to May-20-2000 Lawrence Electronics, Inc. Tulsa, Ok-Ensenada

Directly responsible of the Import/Export Department

Responsible Raw materials, equipment, machinery to be transported from Tulsa OK to Ensenada B.C

trough US and Mexican Customs

Dealing with trucking companies, US and Mexican Brokers

Dealing with Mexican agencies to have ready all the special permits that the company requires to

keep their operations going, inventory control

Traveling from Tulsa Ok to Ensenada BC to verify shipments and deliveries of our raw materials,

equipment, machinery, and finished goods

Creating Bills of materials, classification of raw material, equipment, machinery

Responsible of Customer service following scheduling for the import or export materials

Hiring trucking companies, us and Mexican brokers, negotiating better prices and service

Prepare purchase orders and/or bid requests for a wide variety of goods/materials high performance

from national and international shipments.

Baja California Shelter Plan Jun-1992 to May-1996 Import/Export Manager Tijuana Mexico

Responsible of the classification of raw materials, equipment and machinery for 12 different

maquiladoras companies, dealing with trucking companies, US and Mexican brokers and Customs,

responsible of logistics, and delivering of shipments on time, negotiated with US and Mexican

vendors to obtain the best service, quality and prices.

This are some of the Products And Companies we used to worked for

Davis and Geck Surgical and Medical devices

Endar Corp Potpourri

Legris Corp Brass Connectors

Rassmusen Gas and Logs Grills

TTB Products Inc Safety vest, Reflective signs, banners, wall charts

Personal References

Ricardo Quintana TTB Products Inc General Manager Phone 949-***-****

Percy Bustes Grace Corporation International Sales Director Phone 951-***-****

Alfonso Alvarez B.C. Shelter Plan Operations Manager

Fernanda Martinez TTB de Mexico SA de CV Operations Manager Phone 949-***-****

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