Customer Service Manager
Resume:
AName: MARUTI DHONDIYAL
Address: ** ******** ***, ***** ******, NJ 08054
Phone: 856-***-**** (H)
E-mail: *********@*******.***
SUMMARY
Looking for Customer service support/Office Admin
Maruti has an excellent interpersonal communication and problem-solving skill, typing skill, a quick learner, punctual, can do attitude, multitasking, ability to work independently as well as a team player, organized, detail oriented, working under pressure, motivated, and capable of prioritizing workload. Experienced with background in customer service and office administration with ability to thrive in fast-paced environment. Willingness to learn and adapt to new responsibilities.
Maruti is Technology and Internet savvy, has excellent computer skills, MS office suite (MS-word, Excel, Power Point, MS Project), HTML and web design.
CAREER HISTORY
Customer service and Office Admin
AVL Software
Has worked as office admin and customer service role for about 3 years and possesses extensive experience in office administration and customer service. Assist customers with their questions, problems and complaints in person and via phone.
• Answer and route all incoming calls with high level professionalism
• Greet Visitors
• Sort and Distribute all incoming and outgoing mail
• Call volume handling
• Customer support on various software product lines
• Create trouble tickets for customer issues
• Support on customer issues and triage accordingly
• Creating list of issues and progress to report to manager
EDUCATION
Masters Degree (English literature), 1996
HNB University.
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