Customer Service Administrative Assistant

CALAUNDA J. TYSON

**** *. **** ***. #***** • Tallahassee, Florida 32301 • 904-***-**** • ********@*****.***

Hardworking, enthusiastic, tenacious professional with exceptional interpersonal skills.

SUMMARY OF QUALIFICATIONS

Contagious charisma paired with ability to work well with varying personality types.

Determined, motivated professional; strive for success with each task and challenge.

Team player; quickly and easily establish rapport with coworkers, management, and clients.

Effective problem solver who acquires new skills quickly and demonstrates can-do attitude when taking on new responsibilities.

Able to multitask and handle multiple positions in fast-paced positions.

Exceptional verbal and written communication, interpersonal, and presentation skills. Consistently creates flawless documents.

Fast learner, adept at quickly learning new procedures and implementing best practices in numerous departments.

Computer and Internet savvy.

Type 70 WPM.

Willing to travel and/or relocate.

EDUCATION

Tallahassee Community College

Associates of Arts in Education

GPA: 3.5/4.0

Graduation: August 2007

Honors and Activities:

Dean’s List

Honor Roll

PROFESSIONAL EXPERIENCE

Kohl’s, Tallahassee, Florida March 2008 – February 2009

Customer Service

Use effective communication and interpersonal relation skills with employees and customers.

Develop professional rapport through face-to-face interaction with more than 100 customers on a daily basis.

Trained new hires in the area of customer service.

Continually resolve issues with customers whose request cannot be immediately handled by the company.

Use listening abilities to help clients identify and gauge needs.

Envision Credit Union, Tallahassee, FL January 2005 - June 2005

Teller 1

Utilized databases and accounting programs in connection with effective communication and interpersonal skills to assist members with money transactions.

Effectively cross sold products and services to members.

Klassy Cars Consultants, Jacksonville, FL May 2003 – July 2003

Office Assistant

Created highly effective organizational filing systems resulting in easy access to critical information and streamlined office functioning

COMPUTER SKILLS

Microsoft Office 2000 and higher (Word, PowerPoint, Excel, and Access), WordPerfect, Photoshop, Adobe Acrobat, Windows 98 or higher, HTML Code

Keywords: administrative assistant, banking, teller, office skills, data entry, typing, filing, sales, customer service

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