Project Manager Customer Service
Resume:
Personal Information:
Name : Hesham Medhat Sayed
Date Of Birth : 3rd May 1977
Mobile : 050 – 6667 101
E-mail : *************@*****.***
******.**@*****.***
Nationality : Egyptian
Marital Status : Married
Work Experience:
GASCO (Abu Dhabi Gas Industries Ltd.) – ECM concultant [Roleout operations]
JUNE 2008 – present
Consultation Activities -Meeting business requirments of GASCO divisions & departments
-Setting ECM rollout plans, and quality assurance
-Design and develop reports and workflows for Business Automation
Infas ME – EDMS Project Manager
Consultation Activities -Meeting client requirments, and preparing proposals
Project Management Activities -Managing projects & resources
Presales activities -Creat and present demos
Service management -Manage processes, deliveries, support calls.
NOV 2007 – JUNE 2008
Capturing solution InputAccel for DU [phase one](responsible for supervising, testing, implementing, customising and training users of the Customer Service Department.
Capturing solution InputAccel for DU [phase two](responsible for data collecting, analysis, designing, testing, implementing, customising and training users of the HR Department.
Al BAWARDI Computers / ITQAN - Application Specialist & Support
JAN 2000 – 2007
Since starting my career with ITQAN I have worked on the following projects:
Electronic archiving and WAN web service application for electronic tracking at Organisation and Management Department (responsible for supervising, testing, implementing, customising and installing InputAccel and LiveLink, managing, training and supporting the users).
Electronic archiving system for the Financial Department and Air Force Department at GHQ (responsible for supervising, implementing, testing, customising and installing LiveLink as well as managing, training and supporting the users and the system).
Electronic archiving system for the Naturalization Department (project manager plus responsible for preparing documentation, implementing, testing, customising and installing InputAccel, KOFAX, Livelink, Veritas backup system and the retrieval application as well as training of the Department staff).
Electronic archives cataloguing and indexing for the Center for Documentation and Research (responsible for programming and development of of Scaning/Indexing software using VBA, supervising, implementing, testing, customising InputAccel, LiveLink, Adlib indexing application, training and supporting the users).
Electronic archiving and LAN web service application for the Department of Economy (responsible for supervising, testing, implementing, designing, coding, customising and installing InputAccel, Kofax, LiveLink, managing, training and supporting the users).
Electronic archiving and LAN web service application for the Department of Planning (responsible for implementing, designing, coding, customising and installing Kofax, LiveLink, managing, training users).
Data Cleansing of Plan Department & Land Department of Abu Dhabi Minucipality (responsible of supervising a team of 30 data entry people, plus preparing designs and studies of recommended solutions and future plans of other departments data cleansing and immplent it, inadditional to that sebd a daily statical report of the daily production and attendance sheets)
Document Management System Solution in GASCO (Responsible of the integration between KOFAX, Xtrata, and LiveLink, immplementation of the designed solution, installation and supporting the system and the users).
White Falcon Cont. & Gen. Maint. EST - Computer Operator
OCT 98 – NOV 99
I was responsible for development and implementation of a project tracking software and simple accounting applications.
Radat Engineering Consultants - Computer Operator & Manager Assistant
SEP 97 – AUG 98
Additionally to the day-to-day computer and network support and supervision, I was also working closely with the General Manager, helping to prepare proposals for various projects.
Essa Bin Rashid Contracting EST. - Computer Operator
SEP 96 – SEP 97
I was responsible for development of specialist applications, customization of Microsoft Office products and PC support.
Areas of Expertise:
Web Designing And Publishing (H T M L, Microsoft FrontPage, Adobe Photoshop, Microsoft GIF Animator, Active Server Page, Visual InterDEV)
Microsoft Office (Full assistance and implementation of Microsoft products specially office suitusing macro programming VBA and SQL)
SQL Server 2000 - 2005 (database programming using Microsoft SQL Server 2000 - 2005)
Oracle 9i Database Support Management.
Cisco CCNA (TCP/IP IPX/SPX protocols, LAN/WAN and Wireless LAN, Switches/Routers/Access Points, Gateways, firewalls, cables and network topologies)
LiveLink (expert in installing, implementing, customizing, supporting and troubleshooting)
InputAccel (scanning and indexing software, full knowledge in implementing, training , installing, customizing and VBA development of InputAccel)
KOFAX / Xtrata (scaning and indexing software, experience and knowledge in customizing and coding, implementing, and supporting KOFAX. Internationally certified)
CDIA+ Have Advanced Knowledge of Document Imaging Architech
Fujitsu & Kodak Scanners (long experience in servicing, configuring, setting, reparing and replacing spare parts, training certification from Fujitsu obtained)
ASP.NET (Training obtained in Compubase – Abu Dhabi using Visual Basic)
IBM Content Manager (Traning obtained in CompuServ – Egypt - May 11, 2008)
Microsoft Project apply obtained knowledge of BMI Project+ standards.
PMP training attended, not certified yet.
Academic Qualifications:
2005 - 2007 : Bachlor degree in Management Information System
American World University
1999 - 2000 : Diploma In Computer Information Systems
Emirates College Of Technology, Abu Dhabi
1994 – 1997 : BTEC National Diploma In Aerospace Engineering
Dubai Aviation College
Other Qualifications & Information:
Professional, well organized, cooperative individual with ability to work under pressure
Highly motivated, energetic, with excellent communication and interpersonal skills
Able to interact with people of all backgrounds and provide leadership when appropriate
Very strong time management and presentation skills
Fluent in Arabic and English
Valid UAE driving licence
References:
Available upon request
Contact this candidate