PMP MBA Project Manager

Objective Expand my project and product management role which utilizes the strong combination of my

business process and administration education.

Experience Dell Inc. Austin, TX

PG Project Management Senior Analyst 03/07-Present

- Assist management with scheduling future growth Strategy plans

- Create and maintain cross-functional development schedules for Storage and Servers

- Communicate projects and any issues in a timely manner

- Interlock and drive implementation of projects globally

Dell Inc. Austin, TX

PG Test Technician Analyst 07/05-03/07

- Validated diagnostics on Precision, Dimension and Optiplex product lines

- Built systems to specifications based for validation

- Documented processes and train other technicians

- Managed and prioritized projects

Dell Inc. Austin, TX

L2 Server Support Analyst 12/03-07/05

- Supported Enterprise Server Customers (10-20 calls/day)

- Provided case-based support for Silver Contract Customers

- Posted information into DellServ (Dell Dispatch System )

- Joined with E-support tasks in spare time; overall saves company $500,000/year

Houston Baptist University Information Systems Houston, TX

PC Technician 09/00-08/03

- Diagnosed issues for entire faculty/staff computers

- Installed Software such as Win 98, Win 2000, Win XP, Microsoft Office

Suite, SQL Server, PeachTree, Microsoft Visual Studio Suite,

McAfee

- Built 30 new campus computers in July 01

Phonoscope Communications Houston, TX

Network Operations Center Specialist 03/02- 09/02

- Reported issues on the High Speed Fiber Network of 100+ companies

from SNMPc

- Customer Service – Patched calls through, signed customers up for

Cable TV and/or Cable Internet, and helped resolve their concerns.

Convergys Houston, TX

Technical Service Representative 12/99-04/00

- Supported Compaq PC Users (15-20 calls/day)

- Recorded service information into the database

Education St. Edward’s University Austin, TX

Masters in Business Administration with Concentration of Business Management

Graduated: August 2008

Houston Baptist University Houston, TX

Dual Major: BBA in Business Administration and Computer Information Systems Management

Graduated: August 2003

Skills Technical Writing, Scenario Planning, Project Management, Time Management, MS Office Suites, Networking, RAID, Server maintenance, Visio, MS Windows, Six Sigma Training, C++, VB/VBA, H TML, JAVA, Microsoft Project, Project Management Professional Certification (PMP)

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