Project Manager Software Engineer

VINOD A. JACOB

** *********** ***** • Goldens Bridge, NY 10526

+1-914-***-****• ***********@*****.***

SOFTWARE ENGINEER

Dedicated IT professional combines Bachelor of Science in Computer Science with solid background in software development and daily system, network, desktop, and user support. Proven experience identifying and resolving hardware, server, network, and application issues. Areas of Expertise include:

Software Design & Deployment ~ Strategic Troubleshooting ~ Project Managment ~ Technology Integration/Upgrades

Solution Configuration ~ Server, OS & Workstation Support ~ Desktop/Workstation Configuration ~ Hardware Problem Resolution

PROFESSIONAL EXPERIENCE

WHITECH USA – Maple Grove, Minnesota/Guttenberg, New Jersey 2004–2010

Provider of software and hardware solutions for point-of-sale systems, kiosks, and online photo printing services.

Project Manager

Coordinated team of 2 technicians in Tier I support for special technology projects, including solution implementation, testing, and network optimization. Managed escalated support requests, identifying and resolving more advanced technical issues. Oversaw administration of network/system/server/telephony infrastructure for Guttenberg, New Jersey office. Collaborated with development teams on software release testing and bug reporting.

• Authored 2 distinct C++ applications that automated order transmissions from remote photo kiosks to Agfa D-Workflow and Kodak DLS systems.

• Directed integration of applications with multiple strategic partners to enhance kiosk features and functionality.

• Oversaw configuration and deployment of Blackberry Enterprise Server to enable secure network and email communications for executives with Blackberry devices.

• Led kiosk system configuration, packaging, and shipping to Snyder Drug locations, preparing detailed installation materials and providing ongoing client field support. Selected to travel to Snyder Drug locations to manage subsequent kiosk hard drive upgrades.

• Supported office relocation, configuring and transitioning to 3-server network with no business disruption.

• Developed C#-based application to streamline installation of Xerox printer templates.

• Expedited complete rebuild after server hard drive failure, resolving issues in just hours.

Also served as Technical Support Intern (2004–2006), resolving network and desktop issues for The Osborn, and as Photo Lab Supervisor & Technician (2002–2004), supervising 3-person team at CVS Pharmacy in Mt. Kisco, New York.

EDUCATION & TECHNICAL SKILLS

Bachelor of Science in Computer Science (2002)

State University of New York at Albany (SUNY Albany) – Albany, New York

Masters of Business Administration w/ Concentration in Information Systems Management (2013)

Keller Graduate School of Management – New York, New York

SELECTED TECHNICAL SKILLS

Platforms: Microsoft Windows, Windows Server, UNIX, Linux

Languages: C/C++, C#, Java, Perl, Python, PHP, JavaScript, Ruby on Rails, Assembly, HTML, XML, SQL, T-SQL, PL/SQL, UML, Visual Basic, UNIX Shell Scripting

RDBMS: SQL Server, MySQL, Dbase

Tools: Windows Small Business Server (SBS), Microsoft Exchange Server, Blackberry Enterprise Server, Imaging Solutions, Visual Studio, Eclipse, Microsoft Office

Networking: LAN/WAN, TCP/IP, FTP, HTTP(s), VPN, IP Telephony, Firewalls

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