Customer Service Manager

Jennifer Burrows

Citizenship : USA/ Chile

Telephone: 217-***-****

e-mail: **********@*******.***

Address: **** ** **** ***, *** # 504

Gainesville, FL 32609

Profile

Objective To obtain a position that will enable me to effectively utilize my strong organizational skills, educational background, and ability to work well with people to make a positive contribution to the organization.

Availability July 2012

Key Skills

Strengths: Hardworking, dedicated, dependable, adaptable, self-motivated, ability to work under pressure responsible, enthusiastic, punctual and committed to excellence. Strong leadership and communication skills. Distinct combination of creativity and analytical skills with detail orientation.

Computer proficient in: Microsoft Office Word, Power Point, Excel, Access, Outlook, SPSS Statistics and Maple.

Education

2010 to 2011 Master of Marketing (March 2011)

Universidad Adolfo Ibanez, Business School (accredited), Chile

2006 to 2010

*2008 Bachelor of Business Administration- Commercial Engineer

Universidad Adolfo Ibanez, Business School (accredited), Chile

Studied Business at University of Florida, Warrington College

of Business through the University’s Study Abroad program.

Work Experience

Piercing Pagoda, Gainesville, Florida Full-time job

Store Manager Sep 2011- Present

• Management of a team of 6-8 people

• Responsible for store’s overall sales performance

• Merchandise presentation and store layout

• Loss prevention and expense control

• Overall store administration

• In charge of customer service as well as holding employees accountable for

meeting company customer service standards

• Recruiting, interviewing, selecting and training new employees

Procter & Gamble, Chile Marketing Internship

Assistant Brand Manager in Training Dec 2010- May 2011

• Intern for brands Metamucil and Pepto-Bismol.

• Project leader for the development of Brazil and Mexico website for Metamucil.

• Project leader for the development of Mexico website for Pepto-Bismol.

• In charge of digital media plans and search engine optimization strategies.

• Created fact sheets, meeting presentations, lead international conference calls

and analysis of market situation.

• Worked closely with marketing agencies and formed part of the approval process of materials.

Bebe Stores, Inc., Gainesville, Florida Full-time job

Sales Manager Dec 2009- April 2010

• Assisted in managing daily store operations, including financial analysis,

human resources and merchandising.

• Counseled with associates to establish realistic sales objectives and action

plans. Monitored daily performance and compared it with month’s objectives.

• Maintained inventory control and maximized merchandising efforts.

• Monitored and ensured exceptional client service and satisfaction.

• Compiled and analyzed sales figures.

Claire’s, Gainesville, Florida Full-time temp job

Assistant Store Manager May to Aug, 2008

• Managed daily store operations: Opened/ closed store, set registers, made

deposits, daily financial updates, attended customers of all ages and attended phones.

• Set and worked towards accomplishing daily/ weekly goals.

• In charge of merchandising, inventory and floor layouts.

• Assisted in training new employees.

Domino’s Pizza, Gainesville, Florida Part-time job

Shift Manager Jan to July, 2008

• Went through an intense manager in training program. Became shift manager

and customer service representative.

Languages

Spanish (native) English (native)

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