Quality Assurance Manager

SUMMARY

• Four years of experience in technical communication including authoring user manuals, formulating standards and guidelines, coordinating documentation reviews, writing and creating online help, preparing and conducting training in different areas, writing system and installation manuals, reviewing proposals, creating documentation assets, editing management consultancy reports for clients, working on software lifecycle documents and marketing collaterals such as case study brochures.

• Adept in the use of MS-Office, RoboHelp. Familiar with Lotus Notes 6.0, Microsoft Outlook , Wiki, and SharePoint.

• Personal contributors include short learning curve, high level of proficiency in written and oral communication, strong analytical skills, sharp editorial acumen, attention to detail, sincerity, dependability, hard work, and an intense desire to learn new skills.

WORK EXPERIENCE

Technical Writer in Tata Consultancy Services (TCS) Chennai, India Feb’ 07 to Dec’ 10

Role: Assistant Manager

Guest Faculty in IMS India Pvt Limited Jul’ 06 to Jan’ 07

Role: Trainer

TECHNICAL COMMUNICATION GROUP –TCS CHENNAI

Key responsibilities included:

• Developing documents, editing and reviewing documents for clients.

• Developing user manuals and creating documentation standards for projects.

• Liasing with various projects reagarding Technical Writing requirements; coordinating on review dates and deadlines.

• Coordinating review activities between TechCom and project teams.

• Reviewing and editing SDLC documents for different TCS projects and creating and editing audience-oriented presentations for clients, management and other audiences.

• Reviewing proposals and creating proposal assets such as Response to RFP templates, re-usable plug-ins.

• Utilizing TCS developed tools such as TechCom WorkBench Tool, based on the specific documentation requirements.

• Creating Wiki pages and working on SharePoint site.

• Creating training material for projects.

• Working on marketing colletrals such as brochures, case studies etc.,

• Conducting centre-wide training on topics such as Email Etiquette, Effective Technical Writing, Documentation Management for Project Leaders, User Documentation Writing and so on.

• Assuring client satisfaction by adherence to all quality standards.

• Handling Quality Assurance (QA) activities within the team. This involved managing assets created in the branch (along with a senior manager).

• Orienting new-joiners on TechCom practices and procedures

• Consolidating Work Metrics and Monthly Status Reports within the branch.

Select Clients serviced as part of the Technical Communication (TechCom) Group: British Airways, Target, eClear Settle, Marks and Spencer, Qantas, Singapore Airlines, The Home Depot, IKEA, and Lloyds Banking Group.

EDUCATION

• Bachelor of Arts (Economics) from J BAS, University of Madras, India, 2004

• Master of Arts (Mass communication and Journalism) from University of Madras, India, 2006

TRAINING UNDERGONE

Attended the following training sessions conducted by TCS covering the following aspects of Technical Communication and Software Development:

• Effective Technical Writing, covering the basics of language, presentation and style, conducive to clear business correspondence, report-writing, procedural-writing, and so on.

• Report and Proposal Writing, dealing with the fundamental facets of preparing effective reports and proposals.

• User Documentation Principles, outlining the user-oriented approach to technical writing, and its impact on the content, presentation, structure, and tone of user documentation and Online Help.

• Email Etiquette, covering principles of business communication and email writing.

• Documentation Software such as RoboHelp, MS Office and so on.

• Effective Communication Skills, covering Questioning skills, Listening skills and Presentation skills.

TRAINING CONDUCTED

• Documentation Management for Project Leaders

• Effective Technical Writing

• User Documentation Principles

• Knowledge Assets-Writing Caselets

• E-mail Etiquette

• Writing White Papers

KNOWLEDGE OF SOFTWARE AND TECHNOLOGIES

• Proficient in:

- MS-Office (Word, PPT and Excel)

- RoboHelp

- Wiki

- MS Publisher

- MS Visio

- SharePoint

Technologies/ Operating Systems

• Windows 98/2000/XP

AWARDS/ RECOGNITION

• Implementation of TechCom Innovation (2007-08) – Award presented by TCS-TechCom for the most noteworthy implementation of TechCom innovation in projects

• Star Team Award -TCS Gems Award (2008) for outstanding contribution to the team (British Airways)

• Identified as high-achiever for three continious years (07-08, 08-09, 09-10)

OTHER ACHIEVEMENTS

• National Eligibility Test (NET) certified in Mass Communication- (conducted by University Grants Commission, India)

References can be provided upon request.

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