Priscilla Borlan

**** ***** **** ***** – Main Floor

Colorado Springs, CO 80905

Phone: 760-***-****

E-mail: zvtrol@r.postjobfree.com

Objective

To enhance the vision and customer service of a thriving company by applying and developing my Customer Service expertise.

Summary of Qualifications

Excellent written and oral communication skills

Friendly, self-assured demeanor that establishes immediate confidence with clients

Promotes a positive, professional work environment to amplify teamwork

Problem-solves ingeniously and maximizes resources

Multitasks well while adjusting to various priorities

Customer Service /Client Relations

Offers excellent service by quickly and efficiently identifying customer’s needs

Communicates/listens actively to meet the needs of a variety of personality styles, heighten interaction and build rapport

Intuitively educated clients about employer’s products, cross selling when appropriate

Possesses negotiation/liaison skills that serve the needs of all parties involved

Acts decisively while addressing challenging issues in order to maximize the client/company relationship

Administration

Professional, efficient phone skills, with pleasant manner and demeanor, experienced with multiple lines

Thorough, professional customer service via fax, email, phone, written correspondence and personal, face to face contact

Effectively stream-lined administration procedures to provide more efficient, concise service

Maintained office and break room supplies, along with pristine entrance area

Employment History

2009-2011: El Paso County Department of Human Services

Income Maintenance Technician II / Call Center

2005-2007: Kaplan Professional Schools / Inspection Training Associates

Education Adviser

2002 - 2006: Lowes HIW, Inc.

Customer Service

1997- 2003: Dynamic Church Planting International

Client Relations Specialist

1997: Gold Coast Chiropractic and

LifeStyle Dimensions

Client Relations Specialist-free lance

1993-1997: CLASS Promotions and Speakers Services

Account Executive / Speakers Services Manager

Education

Palomar Community College, San Marcos, CA AA/Radio Broadcasting

National American University, Colorado Springs, CO Accounting I and Film

Computer Knowledge

Microsoft Office Suite

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