IT Professional

Joseph Hillis

**** ****** *****

Rowlett, TX. ***89

Cell 214-***-****

*******@***-*********.***

OBJECTIVE

To obtain a position as a IT Professional that will utilize my experience in network infrastructure, Disaster Recovery/High Availability, telecommunications, system management and development and customer/vendor service.

COMPUTER SKILLS

• Fluent with Microsoft Windows environment, excel and Microsoft Word

• Knowledge of Electronic Data Interchange (EDI) using Gentran, GIS

• Experience with enterprise applications such as JD Edwards, IRMS, JDA (E3)

• Experience with softwares/languages such as Implementer, Soft Landing, Remedy, Salesforce, NGS (Interactive Query), Showcase Strategy, Group One, Hawkeye, EZ Print, SharePoint, Vertex, FAX400, Messenger Plus, Client Access, Visio, Veritas, DB2, Java Script, HTML, XML, PHP, ASP.NET, RPGIV,SQL, CL, DB2, Aldon Life Cycle Manager

TRAINING

• Lakeview Technology operations training

• Lakeview Technology Partner training

• Soft Landing Business Partner Training

• Itera (Echo 2) professional training

• Data Mirror (Icluster) professional training

• Maximum Availability Partner training

EXPERIENCE

H.I.T. RESOURCES 4/2004-Present

IT Consultant

Contracted employee for Texas Book Company 6/2005-Present

• System upgrades/ LPAR creations, system management on the iSeries, train and assist operators in there daily duties

• Perform system audits for Sarbanes-Oxley requirements, using CL, SQL, RPG

• Work with management and users to fix problems, create and test new procedures/programs/debug/stored procedures being put into place using HTML, CL, RPGIV, RPG FREE and SQL

• Installed an HMC, and manage Outlook Exchange

• Provide administration and support of network infrastructure equipment including Cisco 2600, 2800 and PIX Firewall

• Installed and manage an IBM Blade Center

• Provided assistance in installing and managing Inter-Tel 5000 series phone system

• Respsonsible for Disaster Recovery Plan for LAN/WAN

• IT operations manager/Data Center Manager

Contracted employee for Maximum Availability 5/2006-10/2007

• Presales duties which consisted of demonstrating the products abilities, creating a scope of work and working/guiding the business partners in creating and managing a customer base

• Onsight or remote installations and implementations

• Developing and testing new software releases

• Provided technical support

• Trained customers and business partners on HA software and Disaster Recovery methods

• Project Management for North and South America

• Perform system management, upgrades, migrations, auditing, High Availability solutions on iSeries/AS400

• Fluent with system audits on iSeries/AS400 systems using CL, RPGIV, SQL and customized tools

Daisytek International, Inc. 7/2001-4/2004

IT Operations Manager/iSeries System Administrator/Data Center Manager

• Supervised 15 employees in support of the domestic and international entities with day to day IT operations encompassing 10 NT servers, 4 Unix servers, 7 iSeries/AS400’s and overall network infrastructure using IBM, Cisco and Avaya routers.

• Managed edi using Gentran software on a daily basis

• Managed 24/7 IT helpdesk for 1000+ users tracking over 700 calls a month

• Managed JDEdwards World (Financial, Distribution and Sales) with 1000+ users

• Worked daily with reporting tools including IBM query, NGS and Showcase Strategy to make sure numbers were presented correctly from accounting, sales and distribution to the executive committee.

• Ran daily NGS and Vertex softwares using CL to help accounting report current tax status

• Managed and controlled security for 7 iSeries/AS400’s.

• Planned, implemented and managed HA solution Mimix software on a daily basis.

• Planned, implemented and managed DRP for 7 sites domestic and global

Tricon Restaurants, Inc. 1/2001-7/2001

System Administrator for 4 iSeries/AS400’s

• Maintained system integrity, performed system maintenance, performed OS as well as hardware upgrades

• Documented daily, weekly and monthly procedures

PFSWEB, Inc. 3/1995-1/2001

System Administrator/Operations Supervisor

• Managed 4 AS400’s as well as supervised 6 system operators.

AS400 system operator

• Performed daily and nightly operations including running batch jobs and printing as well as distributing reports.

• Worked on helpdesk for over 400 users.

USMC 11/1985-11/1989

Honorably discharged after four years of active service

References available upon request

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