Project Manager Management

ERIC TAMPELLINI

**** * ***** ***, *******, AZ ***34

602-***-**** ********@*****.***

Manager

____________________________________Professional Profile___________________________________

High-performing professional with 10 years Information and Technology support experience.

Proven achiever who is committed to supporting an I.T. department and its customers. Has delivered multiple organization mission-critical, multimillion-dollar projects on time and within budget.

Skilled performer who avoids “scope-creep” by balancing and prioritizing incoming issues. Commitment and common sense while supporting the company’s mission that exceeds expectation.

Compassionate team player/mentor who has honed these skills as a non-commissioned officer in the United States Marine Corps and previous management rolls.

______________________________________Areas of Expertise___________________________________

PC Repair and Troubleshooting Copier repair / support and PM

Project Planning/Execution Desktop Imaging – Ghost-Rdeploy

Multi-Site, Multi-Project Operations/Support Audio/Video Production

Audio/Video Cabling Vendor Management – Warrantees

Systems Administration – Microsoft, AD, 2003 Problem Solving

Data Cabling – Toning and Punch down Decision Making

Budget Management Department Technical Trainer

Asset Management / Inventory Tracking Fluent in Policy Creation \ IT Compliance

______________________________________Professional Experience_______________________________

Fennemore Craig Law Firm-2008-Present

PC/Network Technician Supervisor

I support all hardware and software technology for five law offices on the west cost.

Manage a helpdesk and 4 technicians. Responsible for organizing and completing projects.

Manage the asset management system and inventory tracking.

Support windows PC, laptops and tablets, XP/2007, Office suite 2003/2007, Mac, Citrix, Active Directory, Project Manager, Outlook, network printers, scanners and copiers, as well as right fax, Blackberry, Iphone and Android smartphone support.

I support all Ploy-com video conference equipment and many other applications specific to the field of law.

Interfaced and trained attorneys and staff on a daily basis, maintaining a high level of professionalism and client confidentiality and security.

Trial Courts of Arizona, Maricopa County October 2003 – April 2008

PC/Systems Network Administrator: Trial Courts Of Arizona

I have supported 3500 end users computers in the courts. I have been responsible for patch management, software updates and testing of all new software versions. I have setup images (Ghost) and have managed the roll out over 1500 computers to end users for desktop refresh projects. Responsible for printer and copier networking and hardware support. I handled over 25 helpdesk calls per day on average to troubleshoot end user issues by phone, though remote tools or onsite service. I have extensive experience working with warranty issues on hardware replacement.

Advanced experience in supporting Microsoft applications such as Office's word, excel, PowerPoint, Visio and Project Manager. I have supported network printers and local printers to include defining naming conventions, IP reservations and labeling. PDA support and various peripheral device trouble shooting was part of my responsibility.

Acting as the technical project manager I was successful in the co-location of five Justice Courts and Superior Courts. These multimillion-dollar projects were a very large responsibility to supervise, coordinate the construction, build out, budgetary issues, and network setup. I successfully communicated with architects, engineers, court administrators, and technical groups. Reported to court administration the forward movement of the projects, timelines, budget reports, as well as the areas where we could improve.

I accomplished the development and support structure for the Electronic-Court room recording technology. This has saved the Arizona Superior Courts hundreds of thousands of dollars, an example of making technology an asset for transcription and dictation services.

I implemented a video arraignment solution for the Sheriff’s department and cities to save money on prisoner transportation to and from the courts. This forward-thinking idea has had a tremendous savings to the individual cities in Maricopa County and provides additional safety by eliminating possible prisoner escapes.

In a formal classroom environment I have trained staff and end users, created instructional manuals for judicial staff and technology departments. This includes implementing new change management policy.

Hall Kinion Consultant: Mesa, Arizona January 2003 - October 2003

Network Consultant: Premera Blue Cross Blue Shield

On site consultant to help coordinate PC/Network setup of new location in Scottsdale AZ to include, building of racks in IDF, installation of servers/copiers/printers and users PC's. Installation of Cisco routers, and redundant power setup was required as well.

Installed all cable management; punch down, and fiber connections. Helped with UPS installation and DLT tape backup

Interfaced with corporate clientele in a corporate environment on a daily basis.

Documented all inventory and asset management, trained users in use of new software.

Presented power point presentations to senior management relating to change management, workflow processes and Visio presentations on network infrastructure.

Commack School District, Commack, N.Y. October 2001- October 2002

Lead PC/Network Coordinator

Provided PC/LAN support for all 1100 teachers in the school district. Assisted users in defining and developing Information Systems Support Requests, and developing communications/data transfer capabilities.

Presented PC training programs including operating systems, communications, data back up and applications. Administered new accounts and terminations in Active Directory

Cataloged and managed location, configuration, cabling, and maintenance of all computer devices. Implemented configuration to support future business activities.

Supported Windows 2000, Windows XP, Mac OS9, Printers, Copiers and Scanners. Fluent in E-Mail systems maintenance and support, Lotus and Outlook.

Responsible for all AV and all Data cabling to include punch down and fiber connections.

Glotel Computer Consulting, New York, N.Y. January 2000 - 2001

Assignments: @ MCI WorldCom and Lanco Corp.

Lanco Corp., Hauppauge, N.Y. (6-month contract)

Consultant to Assist Network Manager

Assisted IT manager with network infrastructure architecture and Supported 300 user’s computers, backup servers and e-mail. Shipped, received, and relocated computer hardware systems and software. Maintained support contracts and coordinated with software vendors.

MCI WorldCom, Garden City N.Y. (3-month contract)

Switching and Routing Technician (junior level)

Symbol Technologies Inc., Holtsville, N.Y. February 1999 - January 2000

PC/Network Technical Specialist

Responsibilities included the support of 3500 end users. Supported a Novell network, NT workstation, Windows 95/98/2000

Set up, trouble shoot and configure all Dell laptops and desktops to our network.

United States Marine Corps, Camp Pendleton, CA. 1989-1997

Section Leader Non-Commissioned Officer

Responsible for the training, discipline and lives of 12 Marines under my charge. Honorably discharged.

Deployed globally, Combat Veteran of Persian Gulf War, and recipient of Naval Unit Commendation Medal, Presidential Liberation Medal from the Republic of Kuwait.

Eight years of global experience working with different cultures, races, and religions.

Trained in diplomatic etiquette, both foreign and domestic.

Trained to follow orders and pay attention to detail.

Trained in mission accomplishment.

_____________________________________EDUCATION____________________________________________

Canterbury University, Cheshire, UK 2002

Bachelor of Science with a concentration in Information and Technology Management.

Marine Corps Institute- Overseas course work in leadership and military strategy.

Nextech Training Solutions, Hauppauge, N.Y. 2000

Interconnecting Cisco Network Devices- CCNA, Course completion certificate 10/27/2000

Dell Computer Corp., Round Rock, TX. 2000

Dell Certified Systems Expert Certification DCSE

Nextech Training Solutions, Hauppauge, N.Y. 1999

A+ Certified , Certificates: MCP- Administering Windows NT, Networking Essentials, TCP/IP, Windows NT server 4.0, Wireless LAN Technology.

Patchogue-Medford High School. Medford N.Y 1988

High School Diploma

______________________________________AFFILIATIONS_____________________________________________

Marine Corps League - Member American Legion - Member

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