Experienced Manager

Christina Vazquez

***********@****.***

PO Box *573

Helendale, CA 92342

Cell 760-***-****

OBJECTIVE: To obtain a management position to enhance my managerial, marketing, sales, public relations, and human resource skills.

EDUCATION: California State University, San Bernardino

Bachelor of Arts in Business Administration, May 2004

Concentration: Human Resources

COMPUTER

SKILLS: Proficient in Microsoft Word, Excel, PowerPoint and Project. Internet research skills.

EXPERIENCE:

Branch Rental Manager

Enterprise Rent-A-Car, Barstow, CA Winter 2007 - present

•All duties of an assistant branch manager in addition to the following:

oMarketing for new clients and promoting loyalty among existing clients

oHire, train, and develop employees to excel in their professional growth.

oCost and risk management of La Quinta and Barstow offices.

Asst. Branch Manager Fall 2004-Fall 2006

Enterprise Rent-A-Car, Victorville, CA

•Train, develop, motivate and retain employees to promote their personal career growth which in turn increased retention within the region to 83%.

•Coordinate the pick-up and drop-off of customers to body shops, dealerships, or even their homes.

•Maintain fleets ranging from 50-315 cars in respect to cleanliness of both the interior and exterior as well as engine maintenance.

•Manage the customer service aspect of the business in each step of the rental process: (reservation, arrival to branch, writing contract, and rental return) assuring each customer is completely satisfied by means of complaint resolution.

•Analyze balance sheets in comparison to year to date, prior year to date, and current month performance of each branch to ensure managerial systems in place are the most efficient.

•Manage account receivables by means of delegating as well as audit the progress of each account.

•Market both existing accounts as well as new accounts which increased revenue 10% from the previous fiscal year as well as fleet growth by 26%.

•Maintain a level of personal sales averaging 80% as well as that of my employees ranking among the top 10 percentile of employees

Accomplishments: Passed MQI (Grill) in 8th month, MVP for sales 6 times.

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