Verne Douglas Arnold

**** ***** ** **

Everett, WA 98208

425-***-**** Home -- 425-***-**** Fax -- 206-***-**** Mobile

E-mail: zusvcx@r.postjobfree.com

Summary:

Skilled in Servicing Customers, Software Testing, Management and Training of Technical personnel, Advanced Problem Solving, Microsoft Operating Systems, Network setup & maintenance, PC hardware and Networking.

Education:

Edmonds Community College: Cisco CCNA program

Technical Experience:

I have strong knowledge of, and enterprise experience with, Microsoft Operating Systems, Network systems, design, deployment, and maintenance, Windows Mobile, CE, and all aspects of Bluetooth Specifications along with testing and certification.

Including a working knowledge of project management methodologies, I posses the ability to manage a large number of varied tasks, strong leadership and teambuilding skills, and the ability to communicate effectively with others both in written and oral communications, and a willingness to mentor and train team members.

Work History:

TrygTech on assignment at Microsoft

Software Test Engineer 3 Microsoft Automotive – PRT April 2010 – June 2011

Create test plans and test cases for small feature sets. Customize test plans and test cases for customer products. Develop and execute BVT testing for customer products. Responsibilities included testing all MS Automotive platforms against any and all phone or media device available for interoperability including but not limited to Apple iOS devices, Blackberry, Android, Windows Mobile/Phone, Sony Ericsson, and Nokia, from North America, Europe, and Asian markets and connecting to all major networks. Working with customers to establish and then identify all supported features and develop a test plan that would include existing test cases whole or customized and create test cases to fill any need not then addressed. During testing working with the developers on bugs from end to end where possible.

I also assisted in the core development groups testing of semiannual Device Update Packs by running through a set test plan on MS Auto platforms testing new devices against current builds to release compatibility updates.

Software Test Engineer 3 Windows Mobile Network – Bluetooth April 2007 – June 2009

Write and run test cases, run test automation scripts. Performs detailed analysis of test results and adjusts test cases accordingly. Provided bug prevention through product specification reviews. Worked with developers and program managers to troubleshoot failures and triage to the appropriate level. Written test plans for a small projects and larger feature set. Reviewed test specifications, cases, and automation written by others for coverage and completeness. Worked to improve test quality and effectiveness by working with Development and Program Management to prevent problems and to make the product more testable. Reviewed product specifications to find holes in features or problems with the integration of multiple features. Used automation tools to fix problems. In-depth issue repro and investigation, debugging of WM environment in virtual and on retail devices. Skilled in BT Sniffing and reading sniff traces. Excellent knoloage of the BT 2.0 and 2.1 stacks. Lead tester for Bluetooth on Windows mobile 6.1, 7 and associated products.

Volt Technical assignment at Microsoft

Software Test Engineer 2 MSX April 2006 – December 2006

Beta repro of Windows Longhorn/Vista for a consumer long term in home usability study. Hardware and software environment configuration for repro of submitted problems, writing and follow up of bugs, providing technical expertise to team to facilitate current and future studies.

Volt Technical assignment at Microsoft

Software Test Engineer 4 VSTF TSOT December 2005 – April 2006

STE on the Visual Studio Team Foundation Team System Operations Team responsible for Build Verification Testing/scouting and reporting of new builds of VSTF in all supported localized configurations with the English and Japanese versions of the product. Setting up custom test systems for Developers and Testers as well as Test Pass systems for the entire team. Maintaining documentation of BVT Scouting on internal team web sites. Daily maintenance of lab test systems.

Volt Technical assignment at Microsoft

Lab/Test Engineer 2 – MSTV SPOT Infrastructure March 2005 – August 2005

Foundation 1.9 Bowie test team. Support of the test and development teams’ environment Server to Client End to End with WTT and other custom test tools. Digital Cable Set Top Boxes and RF Infrastructure support and management. Product server side daily BVT testing for local server setup.

Volt Technical assignment at Microsoft

Support Engineer 3 – PSS – EPS Setup June 2004 – November 2004

Supporting Microsoft Premier Enterprise customers with Windows NT 4.0, 2000, XP, and 2003 specializing in issues involving setup, deployment, unattended installation, Disk Fault Tolerance, Dynamic Disks, device drivers, debugging kernel mode bug checks, NT Backup, VSS, Storage solutions SCSI attached to fiber SAN and the Microsoft ISCSI initiator

Volt Technical assignment at Microsoft

Lab/Test Engineer 3 - Visual Studio Update Lab October 2003 – December 2003

Maintenance, upgrade, plan, and deployment for 600+ test machines and divisional servers utilizing: Raritan KVM over IP, Cisco routers and switches, Unified Imaging Process, Ghost, Windows PE, and XIOtech Magnitude SAN. Supporting Visual Studio versions 7, 7.1, and 8 on Windows 98se, Me, NT4, 2000, XP, 2003, 32 and 64 bit in all localizations.

Contact: Volt Information Services 425-***-****

Volt Technical on assignment at VMC Inc. July 2003 – October 2003

Software and Hardware Tester for Microsoft Xbox

Black Box testing of Microsoft Xbox Games and other software, testing of new Hardware builds for compliance.

Electronic Evidence Discovery Inc. October 2001 – August 2002

Systems Engineer: Responsibilities include (hardware & software) configuring, maintaining, and repairing Dell and Compaq Servers in a 24/7 review and production environment consisting of Windows 2000 IIS, SQL 2000. Interfaced with Project Management team to facilitate interdepartmental communication and planning. Vendor interface for bidding and purchase of Hardware and Software. Customer Technical support of Terminal Services, VPN, and SSL connectivity to data via a custom web interface utilizing .Net technology. Gather data, troubleshoot problems, repair, adjust or replace hardware, or correct software. Physically install, configure, and connect network hardware and software. Determine business requirements; develop architecture and implementation plans based on current and emerging technologies. Maintain knowledge of installed technologies. Keep up-to-date with current and emerging technologies and systems.

Volt Technical on assignment at Microsoft March 2001 - June 2001

Software Test Engineer 2: PSS-GSA team. Responsibilities included writing of test cases for and daily testing of Troubleshooters in Windows XP all versions from Personal to Advanced server and data center. Also acted as team technician assisting in the setup and configuration of test systems for inexperienced team members

Volt Technical on assignment at Microsoft February 2000 – December 2000

Software Test Engineer: Windows Whistler Device Migration Test Team. Responsible for testing consumer devices for compatibility in Windows XP including running through manual test matrix and reporting product anomalies when found. Executing automated test tools and performing analysis of results. Performing detailed analysis of test results and adjusting test cases accordingly. Windows Millennium Core OS: Power Management Team. Responsible for setup and configuration of daily Windows Millennium builds. Run through manual test matrix and reports product anomalies when found. Executing automated test tools and performing analysis of results. Performing detailed analysis of test results and adjusting test cases accordingly.

Volt Technical on assignment at Microsoft March 1999 – January 2000

Product Support Services / Desk Top Systems / NT Workstation Group Customer End User Technical support of Windows NT Workstation 3.5–4.0 on all platforms, Internet Explorer 2.0-5.0 on all advanced platforms including NT Workstation and Server. Received training and worked with Windows 2000 evaluation and bug report to unattended installation and Policies.

Keane Inc. September 1997 – March 1999

Product Support Services / Desk Top Systems / NT Workstation Group Customer End User Technical support of Windows NT Workstation 3.5–4.0 on all platforms, Internet Explorer 2.0-5.0 on all advanced platforms including NT Workstation and Server. Received training and worked with Windows 2000 evaluation and bug report to unattended installation and Policies. Also supporting Windows 95 and 98 with Internet Explorer and all related products. Support tasks also included Technical Mentoring training and supervision of junior staff, also second level escalation control and follow up.

ATA Tae Kwon Do

Student Instructor

1st Degree Black belt

Various Restaurants

Sous-chef, Line Cook, Prep Cook, Dishwasher, Waiter, Busboy, Bartender.

You name it I have done it in a restaurant.

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