Customer Service Representative

Lara Garzon

*** ********* ***** **

Spring, TX **373

Home: 832-***-**** Cell: 713-***-****

**************@*****.***:

Objective:

A career position meeting my employer’s needs for high quality linguistic or non linguistic services as a fluent French speaker specializing in customer service.

Profile :

I am a dedicated, intelligent, and motivated individual with quick learning and adaptability skills. Proficient in customer service and other functions as my experience is diverse. I am experienced with Microsoft Word and have a typing speed of 50-60 WPM. Fluent in English and French with light conversational Spanish and excellent communication, trouble-shooting and people skills.

Relevant Experience:

French/English Translator/Customer Service Representative

Alpine Access Nov 2010 –

Jan 2011

• Provided bilingual customer service to GE Money Bank for their Walmart/Sam’s line of credit services.

French/English Translator/Customer Service Representative

Remedy Staffing Agency, Houston Temporary Employment Spring 2010

• Provided bilingual customer service to Avalla, an international natural beauty products company, to resolve customer concerns.

• Provided bilingual product assistance to independent consultants for cosmetic services and sales.

• Translated company literature and other documents both within and outside the department.

Technical Recruiter

I.T. Personnel Solutions, Houston Mar 2007 – Apr 2008

• Recruited individuals for midline to higher level positions doing direct hire, contract to hire and contract (1099 or W-2).

• Researched client companies to better focus on their specific hiring needs

• Evaluated complex resumes to evaluate consultants’ abilities to perform in positions in the areas of Information Technology, Computer Forensics and INFOSEC, Engineering and Manufacturing.

Foreign Language/International Reservations Agent

Continental Airlines (French Desk), Houston Nov 1999 – Sep 2006

• Created and ticketed various types of reservations and provided customer service in French and English, for International and Domestic Sales.

• Provided translations, both written and verbal, to and from customers for multiple issues and departments including baggage resolutions, customer care/needs, groups/wholesale, and the George Bush Intercontinental Airport.

• Assisted and guided customers with and throughout the Continental, U.K., Canadian and the U.S. websites with their French language needs.

Exchange Agent

American Express Voyages, Paris 1994

• Provided administrative and translation services for American Express’ international travel business.

Education:

Ecole Pratique du Tourism (School of Tourism)

Paris, France 1993

Notre Dame du Grand Champs

Versailles, France, 1991 – 1993

Certificat d'Apptitudes Professionelle/Brevet d'Etudes Professionelle

Equivalent to U.S. Associate Degree in Communication and Administration

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