Zealinda Cruz

Zealinda Zoe Cruz

**** ********** **** ****, **** ♦

Pleasanton, CA 94588

To Whom It May Concern:

Hi, my name is Zealinda Cruz. I have had many years of experience in data processing in the mortgage industry. I love a challenge and have always made every effort expand and to improve on my skills. I am able to communicate both verbally and in written form with both internal and external clients. I am computer literate and am very comfortable using equipment required to complete any given task. With my current skill background, I would be more than able to apply them to this position.

I love helping and/or supporting others to accomplish any given goal to increase productivity or efficiency. I enjoy working within a team setting or independently when the need arises. I work well in a fast paced environment, take pride in what I do and understand the need to be efficient in completing all tasks. I have provided a couple of references should you wish to verify my skills and work ethics. I look forward to hearing from you soon. If you have any questions please feel free to contact me at your convenience.

Respectfully,

Zealinda Cruz

________________________________________________________________

Zealinda Zoe Cruz

6450 Stoneridge Mall Road, N112 ♦

Pleasanton, CA 94588

Objective:

To obtain employment that will utilize my diverse knowledge and experience. I am detail oriented and understand the need to maintain all levels of communication, whether dealing with internal as well as external clients. I have handled reporting to internal management as well as regional requests both in written and verbal communications. I am computer literate and have used most programs throughout my career. The skills that I continue to acquire could be adapted to meet your needs. I look forward to hearing from you. Thank You

Qualifications:

•Reliable, self-disciplined and able to work independently as well as

with a team

•Hands-on professional that can multi-task in a fast paced environment

•Deadline-driven, quality work

•Maintain superior customer service levels

•Computer literate with various operating systems

Professional History:

•Countrywide Home Loans – Retail- A paper

Operations Manager/Senior Underwriter/Senior Loan Processor

•North American Mortgage – Retail- A paper

Operations Manager/Senior Underwriter/Senior Loan Processor

•Washington Mutual – Retail – Construction

Senior Construction Loan Processor

Professional Accomplishments:

•Maintained all branch reporting and supported management.

•Supported all staff within the office to meets all needs of the

company.

•Trained staff on all office policies and procedures

•Trained staff on use of office systems and classes required by

management

•Previous Escrow Assistant at Northwestern Title

•Previously Self-Employed for three years with Fidelity Brokers

•Current CA R/E License

Additional Skills:

•Microsoft Word, Calyx Point, MLCS, Edge, DU, AI, StatusMart, TQ,

Excel, PowerPoint

•Developing staff to obtain branch level of service and growth

•Training, Team building and Mentoring

Contact this candidate