Retail Store Manager
Resume:
Michael McKinney
PO BOX ***
Altoona PA *****
Objective
A challenging and rewarding position,while providing your company with motivating and innovative ideas
Summary of Achievements
• Strong background in sales management, customer service, marketing, merchandising, operations, staff hiring and staff development.
• 2007 received company “Directors Award” for achieving 115% sales quota for three consecutive months as a Sales Manager.
• 2008 achieved 105% sales quota for the entire year as a Sales Manager
• Experienced in management--coaching and developing leaders as well as associates
• Strong background at driving business results and motivating employees to succeed.
Experience:
At&t Mobility, Company Owned
Retail Store Manager
Altoona, Pennsylvania
2009
•Maintain appropriate staffing levels and adequate "bench strength" in planning growth opportunities
•Hold timely staff meetings to share critical information
•Perform store operational audits, that include monitoring inventory levels, required human resources postings, dress code adherence, etc
•Reinforce and deliver consistent Store Standards according to company guidelines
•Resolve customer complaints in a timely manner
• Guiding the professional development of Assistant Retail Managers
• Customer service (and delight!)
• Customer retention
• Staff hiring
T-Mobile USA, Company Owned
Retail Store Manager
Boston, Massachusetts
2008
• Meeting or exceeding sales goals
• Inventory control and management
• Sales management--coaching and developing leaders among your sales team
• Guiding the professional development of Assistant Retail Managers
• Customer service (and delight!)
• Customer retention
• Staff hiring
• Store merchandising
• Cash handling and management
High Volume Location in downtown Boston
U.S. Cellular®
Retail Store Manager, Company Owned
Conway, New Hampshire
February 2007 - September 2008
This Position is responsible for retail sales staff leadership and assists with management of store operations. The Sales Manager is responsible for achieving store and budget objectives and creating the ideal customer experience. Provide leadership and coaching to retail sales staff (10 direct reports) on selling skills, company policies and practices, performance management and career development. Responsible for retail sales scheduling, forecasting and reporting; including but not limited to time reporting, vacation/time off tracking, expense reporting and approvals, schedule development, overtime management, variance reporting and explanations, cash over/short explanations, tracking report, competitive report, etc. Participate in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs, and promoting the brand inside and outside the store/retail location. Set goals and then drive associate participation in these programs to ensure goal achievement. Conduct meetings with retail sales staff. Meetings at times may include other store staff and sales management.
Midway Country Lodge, Cornish, Maine
Senior Office Manager, December 2005- March 2007
Managed staff members. Managed the petty cash account, front desk while providing superior customer service, marketing, timecard entry for payroll, processing financial reports and fiscal projections. Ensure that YTD sales goals are met.
Sun Life Assurance Company, Wellesley Hills, MA
Assistant Claims Administrator, October 2004-December 2005
Manages a group of claims on an ongoing basis to ensure appropriateness of payment of benefits. Manage ten direct reports.
Assistant Operations Coordinator
Develops weekly individual or work unit plans and determines how to reach work unit goals, what resources to employ, and in what sequence. Manage 8 direct reports
Manulife Financial, Boston Massachusetts
Annuity Broker Services, 2004
Boys and Girls Club, Springfield, IL
Athletic Director, 2003
Knights of Columbus Insurance, New Haven, CT
Field Agent, 2002-2003
Saint Mary of the Sacred Heart Church, Hanover, Massachusetts
Youth Minister/Coordinator, 2001-2002
Cape Cod Getaways Inc, Middleborough, Massachusetts
Owner, 1999-2002
Developed travel services company including extensive use Programming, Marketing, Sales, and Budgeting. This was a business that I had successfully run for four years. Extensive use of customer service, sales prospecting, cold calls, management and problem solving skills. Managed five employees.
Fleet National Bank, Quincy, Massachusetts
Customer Service Representative/Supervisor, 1999
Caldor Department Store, Canton, Massachusetts
Customer Service Supervisor, 1993-1998
Education
Suffolk University, Boston, Massachusetts
Cardinal Spellman High School, Brockton, Massachusetts
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