Customer Service Manager

CHRISTOPHER A. MORGAN

**** **** **** **** – Lithonia, Ga 30038 – Phone: 678-***-**** – e-mail: ******.*******@*****.***

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Seeking a position as…

Entry Level Employee

Management / Employee Training / Access Control / Scheduling

Payroll / Reporting / Troubleshooting

“Proactive Leader and Problem Solver”

12 + years experience as a Security Manager/Officer in High Rise class A/B buildings, Residential Properties, Building and Access Control systems and Client Relations and Customer Service.

AREAS OF EXPERTISE

• Employee Training

• Knowledge of Multiple Building Fire Systems

• Created site specifics computerized reporting

• Emergency procedure and implementations

• Team Building and motivation

• Employee Performance/Proficiency

• Customer Service

KEY CAREER ACCOMPLISHMENTS

Customer Service

• Developed and implemented Safety programs reducing the number of building incidents (car break ins, thefts, fire hazards, internal thefts, etc.) by 60-70% within 60-90 days on a site.

• Developed annual meeting/training with building Fire Warden/residents on building Safety and evacuations and general property concerns.

• Developed computerized reporting (daily logs, incidents, irregularity, etc.) for a clean legible presentation to Management and staff.

• Established a working environment with Management, Engineering, Tenants/Residents by conducting monthly meetings or a needs arise to discuss Security vs. building relations and concerns.

Employee Training

• Mandatory quarterly staff meeting foe all Officers covering Life Safety/Emergencies and General Security Operations.

• Implementation of Officer patrols and routes to insure proper site surveillance and coverage by using systems such as Touch Data and Deggy wand systems and proper Manuel patrols and reporting.

• Implemented weekly and monthly site specific testing and evaluations on building knowledge and procedures.

• Supervised and trained Officers on emergency elevator, Fire Control and generator procedures and operations.

• Prepared and update Standard Operating Procedure (Post Orders) for site specific buildings and properties.

CAREER HISTORY

Site Director International Security Management Group (Atlanta, Ga) 2009-2010

Account Manager Admiral Security Service (Atlanta, Ga) 2006-2008

Account Manager Allied Barton Protective Service (Atlanta, Ga) 1995-2006

Sales Manager Radio Shack (Atlanta, Ga) 1993-1995

U.S. Army Reserve (active) Ft. McPherson (Atlanta, Ga) 1990-1993

EDUCATION

Barton Master Security Officer Program

Barton Leadership Institute

Military Finance School

Military Accounting School

The Ohio State University

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