Team Lead

Bharathwaj Sreedaran

Mobile: 099********.

*************@*****.***

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CAREER OBJECTIVE

To establish a sound career as a part of the organization in roles that call for teamwork, thereby encouraging continuous learning and creativity and also provides exposure to new ideas that simulates organizational and personal growth.

EDUCATIONAL QUALIFICATION

Bachelors in Business Administration (2002-05)

S.C.P Jain College, Minjur

University of Madras

Masters in Computer Application (2008-11) – Pursuing.

University of Madras

Diploma in MS-Office (2004)

Basics in Win XP & Vista

WORK EXPERIENCE SUMMARY

Officer Trainee Jun’05 – Mar’06

M/s.Grobest Feeds Corporation (I) Ltd., Chennai

• Handling Import & Export Documentation

• Maintaining Stocks of Office Stationery.

Technical Support Officer Mar’06 – Sep’07

HCL Technologies Ltd, Chennai

ISP Tech Support for UK Telecom Customer Providing Voice Technical Support

Senior Associate Oct’07 – Apr’09.

WIPRO BPO (A Division of Wipro Ltd)

• Providing Order Management Support in MPLS Access Ordering for a UK based Telecom Giant.

Team Leader May’09 – Jan ‘10.

WIPRO BPO (A Division of Wipro Ltd, Delhi)

• Team Leader in HP E-support Delhi Process. Performed the role of a TECH Lead and taking care of three product line.

• Responsible for the Resolution percentage of the process.

• Interact with Clients on a daily basis and updating them on the process performance and also seek & highlight technical queries which are faced by the process.

• Identify the areas of training and conduct vitality training for the process as and when required. Also conduct training for the new products launched by the client.

• Ensure that the training Lab is in the working status and provide hands on training for the process on different printer models. Also responsible for ordering the cartridge requirement for the Lab from the client.

Team Leader Jan ‘10.- Nov’10.

WIPRO BPO (A Division of Wipro Ltd. Hyderabad)

• Team Leader in HP Voice Process Hyderabad.

• Handed a team of 21 members, and supporting U.S customers for the HP Laptop Queue.

• Responsible for Csat,TPR,FCR & Revgen of the Team.

Team Leader Nov’10. to till date

WIPRO BPO (A Division of Wipro Ltd. Chennai)

• Team Leader in Level3 Process Chennai.

• Currently handling a team of 29 members, supporting the Level3 Telecom client on the Data Migration Projects.

• Involves project management & interaction with onsite team and client.

• Responsible for Project Closure on Time and quality of service delivered.

• Tracking of Project Budget and scheduling OT as & when required.

• Resource Management for sub Projects.

• Risk Analysis for the Project and highlighting it to Onsite team and client on a regular basis.

REWARDS & RECOGNITION

Certificate of Merit in Yoga awarded by Lieutenant Governor, Andaman & Nicobar Islands

5th place in Intercollegiate CHESS Tournament

2nd place in Intercollegiate Debate Competition

Ranked 8th in the stack for the month of Oct-06, BT, HCL BPO.

Short Listed for Client Interaction as a Team representative, BT, HCL BPO.

Project’s Quarterly Top Performer – OND’08 across Chennai & Pune, WIPRO BPO.

Short listed for “Communication Coach” SME Role for BT, Chennai, WIPRO BPO.

Top Team Lead in driving the “Pragati” for the Month of Sep-09, HP, WIPRO BPO.

Team member of a successful Lean Project Nov-09 HP, WIPRO BPO.

TRAINING

5 Years training as Petty Officer in Sea Cadet Corps, Andaman& Nicobar Islands

1 Month of Probationary Training at Indian Bank, Kattur Branch

Voice & Accent Training by TT-COE , WIPRO BPO

PROJECT ASSIGNMENT

“Financial Assistance Offered to Farmers by Nationalized Banks in North Chennai”

Aimed at measuring accessibility of loans to farmers & also determines satisfaction level of farmers towards the financial services offered

OTHER INTERESTS

• Played Table Tennis & Chess at College - Division Level

• Captained B.B.A Department in Sports - 2004-05

PERSONAL DETAILS

Father’s Name : N.SREEDARAN

Landline Phone : 099********.

Date of Birth : 23-09-1984

Permanent Address : 1st Floor, Ganesh Gardens,

7th Street, Nanganallur

Chennai – 600 061

Tamil Nadu.

Current Address : 1st Floor, Ganesh Gardens,

7th Street, Nanganallur

Chennai – 600 061

Tamil Nadu..

Languages Known : English, Hindi, and Tamil.

Date: (S.BHARATHWAJ)

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