Customer Service Data Entry

Irina Kovalev

**** ***** *** *, ******, OR ******503-***-*****

**********.**@*******.***

Profile

Administrative support professional offering versatile customer service skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality. Seeking a challenging career that utilizes my talents and communication skills.

Education

Chemeketa Community College Salem, OR

Relevant Courses:

Project Management for Executive Assistants

MS Office

Electronic Presentations for Business Professionals

Keyboarding and Document Formatting

Communication Skills for Executive Assistants

Managerial Accounting

Business Law

Organizational skills

Professional Office Procedures

Professional Development:

Working towards AAS in Accounting and Business Management

Key Skills

Office Skills: Office Management

Records Management

Database Administration

Being able to work with a wide array of different people and being able to diffuse any problems with customers. Public Notary

Spreadsheets/Reports

Event Organization Helper

Advanced communication skills

Team work (working with others to complete job or project)

55-65 wpm Front-Desk Reception

Calendaring

Couriering

Bilingual. Fluent in English and Russian

Computer Skills: MS Word

MS Excel

MS PowerPoint MS Outlook

MS Access MS Publisher

Quick Books

Experience

AmeriTitle Salem, OR Escrow Assistant / July 2010 to April 2011

Handling multifaceted clerical tasks (e.g., data entry, filing, records management and billing). Assisting the escrow officer on all the files, including providing the double audit process when reviewing and funding the closing. Opening and receipting in all new escrows. Preparing estimated closing statements for buyer and seller and get to the lenders. Quickly became a trusted assistant known for “can-do” attitude, flexibility and high-quality work.

Highlights:

Communicating effectively with multiple departments. Establishing strong relationships to gain support and effectively achieve results.

Entering into the status reports all pertinent information for clients.

Performing accounting services at the end of each day. Depositing checks and cash into online bank system.

Presenting information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Consistently meeting deadlines, demonstrating strong follow through, and to follow departmental procedures

Working with clients face to face, and over the phone. Doing entry level marketing and advertising

Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.

DHS Salem, OR Data Entry Operator / Feb 2008 to Aug 2008

Entered medical documents into the system. Verified others work. Scanned received documents. Checked handling experience. Dealt with customers face to face and over the phone. Multi line telephone system experience.

Highlights:

• Read codes, and selected appropriate format for job from procedures manual to enter data from a variety of handwritten or typed source documents using alpha and/or numeric key station of data entry terminal. Identified errors in source documents and contacts user for clarification or refers to appropriate staff for return to author.

• Reentered data from source documents initially keyed by another operator to verify accuracy, corrected errors, inserted missing information, and deleted unnecessary information. Proofread computer printouts to identify errors in information entered directly on-line to computer.

Food Share Lebanon, OR Volunteer / 2003 to 2006

Interpreted for bilingual customers. Controlled food handling and packaging. Placed new orders.

References

• Eric Templeton – AmeriTitle – Vice President and General Manager – 503-***-****

• Natalie – Coldwell Banker Mt. West – Real Estate Agent – 503-***-****

• Hector Garcia – John L. Scott - Real Estate Agent – 503-***-****

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