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Customer Service Supply Chain

Location:
Dallas, Texas, United States
Salary:
80000
Posted:
May 25, 2010

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DEREK WIRGAU

**** **** ***** ***** • Dallas, TX *5249 • e-mail: zrdy2f@r.postjobfree.com • (h) 972-***-**** • (m) 817-***-****

SUPPLY CHAIN & OPERATIONS PROFESSIONAL

Innovative operations professional with experience, instinct and a proven record for leading change. Excels in difficult situations; quickly understanding a company’s challenge by accessing operations, supply chain, strategy, targeted customers, major competition, finances and value proposition. Aligns the comprehensive financial evaluation with the business operations, creates clear vision and achieves buy-in that drives the company’s growth in income, reductions in marginal and overall costs, improved market and strengthened operating positions.

QUALIFICATIONS

Implement Best Practices HR, procurement management Strategic planning leader

Cost analysis, control, reduction Cross functional leadership roles Develop teamwork philosophy

Revenue initiatives and price modeling Process evaluation/systems design Due-diligence review

CONTRIBUTIONS

STRATEGY

 Drove US Strategic planning team - establishing vision statement, values, philosophy, goals, objectives, strategies, tasks and tactics for all departments. Implementation of plan led to 50% increase in revenue and 65% increase in profitability, while outpacing market growth by 70%.

 Review and analyze all long-term RFPs to prepare Pro-Formas for bid packages. Review contract proposals on all awarded bids and final contracts to develop compliance checklists.

SUPPLY CHAIN

 Established an 11 state regional trucking division in the Southwestern and Southeastern US. Leading to a 12% annual growth in 2001 and 2002 and 20% improvement in profit.

 Managed Fleets of $40,000,000 overseeing capital planning, scheduling, unit allocation, fixed asset maintenance. Redesigned tracking system to track unit usage, assignment, licensing and location.

 Executed route restructure saving 7% in net operating cost, reduction and removal of unprofitable routes, improved customer service and reduction in off-day send-outs for missed pickups.

 Reduced stock-outs by 90%, while reducing overall carrying costs of total inventory. Liquidated obsolete and dead stock at a 75% recovery rate and created slow moving inventory tracking to prevent reoccurrence of obsolete and dead stock.

 Improved product sourcing and sourcing information reducing pricing and lead-time. Identified areas for private label products creating an improved margin over branded products.

 Reviewed and tracked all customer and vendor contracts ensuring identification of reward and risk factors. Information used to develop management plan that enhanced company profits.

HUMAN RESOURCES

 Developed staff development and training processes, tracking progress and skill sets improvement.

 Worked with corporate HR consultant on global HR strategies to reflect corporate culture.

 Led restructuring of employee benefits program, realizing a 40% savings to employees, while maintaining costs for the company and improving employee benefits

SALES

 Lead creation and implementation of multiple systems of customer and contract reviews maximizing strategic positions and enhance management of revenue cycle.

 Created revenue protection programs maximizing revenues and compliance with customers. Through designed contract reviews, strategic and universal pricing initiatives achieved additional 8% revenue with no additional costs.

 Developed and maintained tiered pricing models for wholesaling and home building divisions applicable in multiple markets, allowing for 12% annual growth and 20% growth in income.

 Spearheaded design of pricing model leading to 6% expansion in net margins. Pricing model was adapted at district level for use in all divisions resulting in district margin expansion.

INDUSTRIES

Oil & Gas Services

Identify areas of risk in operations and determine the appropriate risk management strategies; including market legal, administrative, operational, financial and HR activities. Work with management team providing financial analysis, support and recommendations for strategic and operational matters, including services expansion, geographic expansion, marketing and product focus. Reviewed and tracked all customer and vendor contracts to identify reward and risk factors. Used information to develop management plan to enhance company profits.

Waste, Landfill & Recycling Services (In Union Environment)

Oversaw $80,000,000 business unit with 4 divisions - 5 direct reports managing a 16 member team. Implemented contract data entry review process to accurately capture revenue recognition data. Implemented route audit and analysis resulting in route savings of 7%. Oversee analysis of contracts leading to increase in EBITDA.

Home Construction

Developed and maintained pricing models for wholesaling and home building divisions. Restructured financials of two companies to bring into adherence with GAAP for a manufacturing company; including creating an Activity Based Job Costing system (ABC), usable on three custom production lines.

Electrical Wholesale Supply

Participated with owners in policy creation, establishing goals and objectives, risk management, personnel forecasting, operational improvements, employee relations, and problem resolution on executive team. Created and analyzed financial forecasting models for determining affects of aging days, margin, payable days, sales growth and inventory turns on profit, growth potential and debt capacity. Transferred and integrated financial/information systems to a new financial/information program and platform.

EMPLOYMENT

Q’Max America, Inc., Fort Worth, Texas U.S. CONTROLLER 2008 – 2009

Allied Waste, Fort Worth, Texas, BUSINESS UNIT CONTROLLER 2003 – 2007

Empire Custom Homes, Inc., Dallas, Texas, CONTROLLER 2001 – 2003

Maverick Electric Supply, Inc., Dallas, Texas CFO 1990 - 2001

EDUCATION

BACHELORS OF BUSINESS ADMINISTRATION IN ACCOUNTING

University of Texas at Arlington - Arlington, Texas

BACHELORS OF BUSINESS ADMINISTRATION IN ADMINISTRATIVE MANAGEMENT

University of North Texas - Denton, Texas

BOARD AND COMMUNITY SERVICE

COMPUTER AUTOMATION SYSTEMS, INC. (CASX - NASDAQ)

Audit Committee 2000 - 2002

Served on Board of Directors for diverse Dallas Government Agencies and Not-for-Profit organizations. Currently serving on the American Heart Association Cotes du Coeur committee.



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