Project Manager Management
Resume:
JOHN CIANO
Manalapan, NJ *7726
732-***-**** *************@*****.***
SUMMARY
Implementation Technology Project Manager who can build, lead and operate exceptional organizations that are highly focused on continuous service quality improvements, cost efficiency and customer satisfaction.
Diverse, hands-on professional with a solid track record in resolving critical problems by developing and implementing creative solutions. Extensive experience in disaster recovery and contingency planning within a fast paced brokerage and banking environment. Strong organizational, analytical, team building skills. Work well independently and with multidisciplinary groups. Unique ability to project manage multiple projects, meet difficult deadlines while staying within budget. Certified on Avaya platforms, messaging solutions and Project Management.
TECHNICIAL SKILLS
System Knowledge:
Definity G3 PBX,Centrex, Cisco IP, Audix voice mail system, Racal/Nice/Voice Print Digital Recorders
British Telecom/ IPC/Speakerbus turret telecom trading system.
Software:
Microsoft Office, Microsoft Project, Microsoft Outlook, PowerPoint, Visionael,
Avaya platforms and Messaging solutions.
WORK EXPERIENCE
Speakerbus New York, NY
Project Manager Implementation Engineer 2010- Present
To provide project management of the Speakerbus systems including new system installations,
office migrations, system expansions and system upgrades. Provided engineering support for the implementation of the Speakerbus trading turret system.
• Managed and directed evaluation of current infrastructure and systems, corporate relocations, system upgrades and global platform migrations
• Coordinated system engineers and technical recourses so they are functioning in an efficient manner to deliver the technical solution in-line with the project scope
• Developed and managed all project plans and provided all necessary documentation for installation to clients.
• Responsible for collecting all data necessary for the correct configuration of iTurret layouts. Coordinated meetings with department heads and traders to ensure the layouts are correct.
• Maintained a high standard in customer satisfaction and improved relationship management single point of escalation to customers to all project related issues
• Responsible for providing iTurret user training
• Programmed ICMS to create iTurret layouts
• Tracked costs and timings associated with each project to make sure budgets are being adhered to.
• Oversee the installation, commissioning and testing activities of all projects
• Produce post project completion reports on the success of the project and/or any issues that were encountered
• Coordinated and managed the installation of new T1 installs and direct lines.
JOHN CIANO PAGE 2-732-***-****
IPC New York, NY 2008-2009
Project Manager
Managed several technical projects responsible for delivery and installation of mid to large-scale voice /IP telephony projects across a variety of brokerage trading and financial clients. Provided formal methodology project management
• Successfully managed project teams responsible for large installation exceeding one thousand trading positions per client
• Coordinated internal project planning sessions with teams consisting of sales engineering, project management, sales and customer service. To establish project objectives and gain consensus on customer expectations and implementation methodology.
• Worked closely with sales and product management to ensure alignment with sales objectives and new product developments
• Elevated team proficiency and increased product knowledge through formal IPC training courses. Increased the use of project management tools and documentations to enhance project delivery.
.
MORGAN STANLEY Brooklyn, NY 2006- 2008
Project Manager Implementation Engineering/consultant
MICHAEL WILLIAMS ASSOCIATES (Consulting Firm)
Overseeing medium to large scale projects including but not limited to managing the development of the technical strategy, allocating resources and tasks, resolving issues, reporting and documentation.
• Manage all phases of system development from planning and design through implementation and maintenance.
• Ability to prioritize in a fast-paced environment
• Provide direction and vendor management on all requirements for adds, moves and changes.
• Created line networking analysis for global project
• Project managed vendors for IPC turret systems and trading floor voice technologies.
• Managed Trade-up global project BT trading system and coordinated turret to Avaya conversions
• Project managed the implementation of Speakerbus for all campus sites.
GOLDMAN SACHS New York, NY 2004-2006
Communications Analyst Project Manager/consultant
WALSH & ASSOCIATES (Consulting Firm)
Leads daily operation of all corporate telecommunications systems. Activities to ensure reliability and quality.
• Manage office services and facilities planning, budgets, procedures, contracts, moves and installations of people and services.
• Implement cost reduction and efficiency opportunities for telecommunications through implementation of new technology and services.
• Provided trading floor support for installing, implementing and maintenance. Includes workstations, printers, fax servers, general LAN equipment. Ordered and provisioned private lines for traders.
• Project managed and coordinated large and small moves for all campus migrations.
• Provide direction and vendor management on all requirements for adds, moves and changes Programmed Avaya, Centrex and Cisco phones.
• Coordinated meetings with Clients and team to ensure projects were completed on time and with in budget.
• Displayed and encourage collaborative sharing of information and teamwork. Conducted daily meeting with team members and on site vendors
OPPENHEIMER & CO. New York, NY 2003-2004
Project Manager /Communications Analyst/consultant
Provide project coordination or support for implementation of telecommunications projects.
• Maintain relationships and provide first class service to internal clients and other technology teams.
• Directed on-site telephone technicians on all adds, moves and changes within all regions.
• Provide support to day to day IPC turret systems and trading floor voice technologies which include
Hoot &Holler, Intercom, Auto Ring Downs.
JOHN CIANO PAGE 3-732-***-****
FIDELITY INVESTMENTS
SYSTEM COMPANY TELECOMMUNICATIONS, New York, NY 1999-2002
Telecommunications Analyst/Project Manager Coordinator
Responsible for managing small and large scale telecommunication projects. Created and directed various project teams required to support business initiatives.
• Project managed vendors for British Telecom turret systems and trading floor voice technologies.
• Managed customer relationships and developed customer requirements and definitions.
• Worked with teams on disaster recovery plans. Designed and implemented disaster recovery site after 911.
• Directed the development of a relocation plan back to the World Financial Center and build out of a new Harborside Financial Center.
• Developed and managed cross functional projects which included financial development planning, Implementation, task management, logistical support and change management.
• Responsible for all of cabling infrastructure and network implementation projects involving copper and fiber
• Project managed the implementation of WAN/LAN projects
• Worked with internal support groups and coordinates activities with out side vendors
• Creation of standard and customized reports for team, sponsors, and management
• Ability to un-block project issues by engaging appropriate management and resources
CREDIT SUISSE FIRST BOSTON CORPORATION, New York, NY
Global Network Voice Analyst/Consultant
WELSH & ASSOCIATES (Consulting Firm) 1997-1998
Served as technical knowledge expert and key advisor on complex voice telecommunications platforms,
and as highest-level technical /project management resource and escalation point. Coordinates all voice requirements including user adds, moves and relocation’s. Supervised all new and upcoming voice projects.
• Provided technical support to over 500 trading positions. Installing, implementing maintenance.
• Maintained and updated circuit database and coordinating the installation or disconnects of circuits.
• Maintained records of recorded positions CAD locations, pipe deck and channel.
• Conducted all hardware software installations, maintenance, troubleshooting, upgrading, purchasing based on cost analysis, and inventory of all hardware
• Work with internal Client technical, program and business teams to ensure proper design, architecture, and implementation
BANQUE INDOSUEZ, New York, NY 1980-1997
Telecommunications Assistant Treasurer
Lead the analysis and resolution of complex telecommunication platform issues. Coordinated telephone and computer moves. Reviewed floor plans, station requirements, and worked with facilities to implement user moves.
• Ordered all Centrex and private lines Interfaced with vendors for trouble shooting and repair of Reuters, telex and leased lines. Organized enrollments and termination of trading floors.
• Interfaces and manages vendor relations for telecommunication platform projects
• Coordinated telephone and computer moves. Reviewed floor plans, station requirements, and worked with facilities to implement user moves
• Consults with divisions to address internal applications for telecommunication or improve service to their customers
• Creation of detailed project plans for individual projects
• Provided ongoing project task synchronization with Corporate Services and vendors
EDUCATION
Kingsborough Community College
Brooklyn, New York,
Contact this candidate