Customer Service Administrative Assistant

Grace A. Melendez

346-***-**** Cell

**************@*****.***

Strong qualities in ensuring culturally diverse in communication, Strong skilled for executive or personal assistant, strong willed with authority in business management, administration, computer and respectful client relationship skills.

Qualifications:

•Excellent problem-solving ability, project management, decision-making, and office supervision.

•Strong communication skills, both written and verbal.

•Proven ability in handling simultaneous projects while meeting deadlines effectively.

•Experienced in executive-level administrative affairs and providing administrative support to Corporate Officers, including the COO, President and CEO.

•Demonstrated expertise in diverse areas, including data entry, telephone support, bookkeeping, and purchasing, pricing, and customer service.

•Quickly adapts to challenges and changing environments.

•Technically proficient in MS Office, JD Edwards, Hyphen Solutions – BuildPro 15.3, Site Link, Falcon, Blue Moon Software, Rent Manager, EZpay, QuickBooks

•Bilingual: Spanish

•Sign Language for the hearing impaired.

Professional Experience:

Pilot Drilling Fluids, Inc.

Accounting Administrative Assistant - Houston, TX 8/15 - Present

•Provided administrative support for the CEO, President and Vice President. Distributed mail, reviewed correspondence, and composed administrative documents and reports. Created job folders for projects to be put into production, project adjustments, some payroll preparation, and maintained all files. Duties include, but are not limited to, purchasing equipment and supplies, managed conference room schedule, assisted with events and mailings, facilitated technology repairs, and made travel arrangements.

•Human Resources - Addressed employees concerns, researching and resolving problems to payroll; extensive interface with all levels of internal personnel. Maintained payroll preparations. Composed administrative documents and reports.

•Purchasing - Responsible for purchasing office equipment and supplies.

•Invoicing - Processed and posted invoices.

•Shipping and Receiving – Prepared bill of lading, packing slips and receiving materials for inventory.

Columbia Association Management/Condo Smart Realty LLC.

Accounts Assistant Manager/Office Assistant - Houston, TX 2/13 - 7/15

HOA Division

•Prepared HOA restriction letters, solicited bids for HOA repairs and assist the bid packet preparation.

•Assisted with the preparation of the Board Meeting Packets and Annual Members Meeting Packets.

•Attended Board Meetings and Annual Members Meetings as needed to assist the Manager.

•Prepared and fulfilled the New Board Member Packets of the Annual Members Meeting.

•Maintained and updated the corporate records.

•Assisted the Manager with researching resident requests, and dates for meetings.

•Setup new key fobs or remote entry, keep, track of fobs/remotes with a log system.

Corporate Housing Division

•Rental income and high occupancy through sales and marketing plans.

•Showed, leased and moved in prospective clients. Updated unit availability daily.

•Move out inventory reports and replenished any goods. Ensuring all move-in appointments are completed and all units inspected and cleaned with highest quality standards prior to move-in.

•Received and collected all rent, cash receipts, checks, EZpay, and made deposits. Reviewed and approved statements of deposit accounts.

•Resolved client complaints and directed. Input all transactions to accounts in Rent Manager and prepared deposits receipts and amounts.

•Completed all Rent Manager computer sessions including: Move-Ins/Outs, Rent Increases/Lease Expirations, Lease Renewals, EOM, including NSF's, rent allowances, concessions, rent increases and other management-approved debits and credits.

•Collections of all rent delinquency reports. Achieved company financial goals with assisting in the development, preparation and administration of the company’s capital and operating budgets.

•Set up files for new associations, homeowners, investors, clients and maintained files. And requests and responsibilities as assigned and maintained superior client services.

•Setup listings on Houston Association Realtors website and handled quarterly payments.

•Other tasks or duties as assigned by COO.

Sterling Association Services Inc.

Office Assistant Manager - Houston, TX 6/10 - 2/13

•Communicated with all board members regularly.

•Communicated with Property Manager on coordinated board notifications.

•Assisted in preparing board member packets.

•Responded to and promptly implemented board requests.

•Managed in/out correspondence – date-stamp all invoices and correspondence.

•Coordinated newsletters, prepare letters, send/receive faxes.

•Made copies of keys, Setup new key fobs or remote entry, keep, track of remotes/fobs with a log system.

•Oversee the package room – signed for and assisted residents in retrieving packages.

•Kept a record of all incoming work requests or phone calls, Responded to all homeowner/tenant calls.

•Reviewed work order status updated the homeowner/tenant information in the computer system.

•Sent homeowner updates by e-mail as requested.

•Solicited bids/permits from contractors as requested. Conducted weekly property inspection.

•Generated deed restriction letters for violations, oversee deed violation resolutions and managed ACC processing.

Education:

1994 Texas Education Agency

General Education Diploma Houston, Texas

2002 Taconic Vocational School

Computer Applications Bedford Hills, New York

Keywords: Managerial Experience, Executive Support, Accounting Skills, Communica tion skills

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