Customer Service Quality Assurance

B rian Stover

Westminster, California ***** 714-***-**** ************@***.***

Objective

To obtain a full time position in the business community where my communication and organizational skills can be valued and my

attention to detailed customer service can be utilized to achieve company goals.

Education

California State University at Long Beach, California

Bachelor of Arts in Psychology.

Golden West College at Huntington Beach, California

Associate of Arts in Business Administration.

Certificate of Achievement: Human Resource Management Option, Management.

Certificate of Achievement: Accounting Data Entry Specialist Option, Accounting.

Certificate of Achievement: Business Administration Option, Business.

Certificate of Achievement: General Management Option, Management.

Certificate of Achievement: Office Management Option, Computer Business Applications.

Work History

Westminster Library – Westminster, California Volunteer, 9/12 – Present

Get book holds from the shelf and put them on a cart to be scanned. Scan book holds for shipment to other Libraries for delivery to

customer. Return Library books, magazines, DVDs, and CDs to their shelves. Scrap the labels off used Library books. Organize the

Library Book shelves. Assist the Library Staff with their duties.

FedEx Office – Costa Mesa, California Production Operator/Front Counter, 3/01 – 6/05

Provided customer service, operated the cash register, implementation of customer production orders, processed FedEx Shipments,

JetLite, assisted in the production of customer orders, quality checked orders. Stocked and maintained the Full Service Area and

copy machines. Worked with team members in a team environment.

National Marketing Incorporated – Irvine, California Telemarketer, 8/96 – 9/98

Telemarketing responsibilities including customer contact, interviewing and account verification. Processing account information for

processing with the Quality Assurance Department. Customer service department operations. Rebilling of a long distance telephone

service.

Smart & Final Iris Incorporated – Los Angeles, California Employment Specialist 3/92 – 1/93

Comprehensive recruitment responsibilities for thirty Smart & Final Iris Incorporated store locations including candidate sourcing,

screening, interviewing and placement for store locations and for the Smart & Final Iris Incorporated corporate office. Provided

assistance to department personnel, management and the Directors in the Human Resources Department as well as the Benefits and

Compensation Department. Certified with Corporate South Coast Air Quality Management District (AQMD) Employee Transportation

Coordinator. Coordinated the Employee Carpool and Vanpool Program.

Smart & Final Iris Incorporated – Garden Grove, California Store Associate, 8/85 – 3/91

Provided customer service, operated the cash register, resolved customer complaints, ordered merchandise and stocked shelves.

Provided informal staff training and all other duties in a wholesale/retail store environment. Provided temporary assistance in the

Smart & Final Incorporated corporate office and at many Smart & Final Iris Incorporated stores in the Los Angeles and Orange County

regions and in the Smart & Final Incorporated Los Angeles warehouse.

Computer and Other Skills

MS Windows, MS Word, MS Works, MS PowerPoint, MS Publisher, MS Access, MS Excel, MS FrontPage, MS Money, MS Office, MS

DOS, Word Perfect, Lotus 1-2-3, Quicken, Personnel Plus, Outlook, Form Tool, Page Maker, Adobe Acrobat, Adobe Illustrator, Adobe

Photo Shop, Calendar Creator Plus, Harvard Graphics, Internet, HTML, Basic, Visual Basic, Mini Tab, Turbo Basic, SPSS, SASS,

RPG and other software and programming languages. Utilized all FedEx Office computer software effectively. Typing (50-65 WPM),

Filing, Microfiche, Copy Machine, Scanner.

References available upon request

Contact this candidate