Customer Service Engineer
Resume:
Tiffany Cummings
Fairview, Oregon 97204
*******.*.********@*****.***
OBJECTIVE
To capitalize on my experience and training in both customer service and accounting in a fast-paced business setting.
SKILLS
-Familiar with a variety of software, including Microsoft Office Suite and Quickbooks.
-Excellent problem-solving skills, with a focus on troubleshooting and optimization.
-Strong written and oral communication skills.
-Mastery of leadership skills, in particular strategic communications in a diverse setting.
-Effective teaching and instruction abilities in a dynamic environment.
-Cultivated knowledge of customer service tactics and strategies.
EMPLOYMENT HISTORY
Stream Global Services
June 1st, 2010, to present
Technical Support Specialist
Provide inbound customer service regarding their accounting software. Instruct businesses on tailoring their accounting software to suit their particular needs. Convey and communicate technical troubleshooting methods for software issues, including integration with a variety of other softwares. Respond to technical support agent queries, educating when necessary. Recommend knowledge base article revisions and enter information in multiple databases.
US Dept of Commerce- Census Bureau
September 2009 to August 2010
Enumerator
Collected and recorded data from respondents with a focus on accuracy. Maintained the security and integrity of government property, both tangible and intellectual.
Highland Community Church
September 2009 to June 2010
Assistant Pre-School Teacher
Assisted with preparing lesson materials for children. Attended to fundamental cleanliness needs. Kept track of children, and escorted them to and from parents.
Rite-Aid
November 1998- June 2000
Sales Associate
Operated and maintained a photograph developing machine. Processed returned merchandise. Assessed product consumption and stocked accordingly. Processed finalized financial transactions for customers.
EDUCATION HISTORY
Mount Hood Community College, 2002 – Associates Degree in Accounting
REFERENCES
Joshua Ketterer – Tech Support Engineer, Webtrends
Britt Pollastrini - Tier 1 Subject Matter Expert, Stream Global Services
Valerie Croft - Team Manager, Stream Global Services
Cameron Mayer - Software Engineer, Stream Global Services
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