Customer Service Medical
Resume:
Elaine M. Schulze
Spring, TX **388 *************@*********.***
Objective: Seeking a professional opportunity by bringing forth the following experience, skills and attributes resulting in increased productivity and patient satisfaction
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10 years of surgical and diagnostic healthcare experience with additional 15+ years of business experience. Excellent customer service skills resulting in resolving patient issues and/or complaints. Self starter with ability to work independently demonstrating good judgment and reasoning ability. Excellent written/verbal communication and organizational skills. Ability to successfully handle multiple projects. Acts with integrity and handles confidential information appropriately.
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CORE COMPETENCIES
Excellent customer service focus
Medical/diagnostic/surgical terminology
Patient registration/patient support services
Manage multiple surgical schedules and calendars
Strong technical skills
Effective verbal/written communication
Detail oriented with strong analytical and research skills
Excellent proofreading, grammar usage and content
Superior time management and organization skills
Self motivated and results-oriented
Microsoft Word/Excel/PowerPoint
EDUCATION/AWARDS
Bachelor Science in Interdisciplinary Studies
Emphasis in Human Resource Management
University of Houston – Houston, TX
3.91 GPA – Summa cum Laude/Dean’s List
Associate of Arts
Emphasis in Anatomy & Physiology/Medical Terminology
Lone Star College System
3.8 GPA – Phi Beta Kappa Honor Graduate/Dean’s List
The University Center/The Woodlands – Academic Scholarship Award
Human Resource Leadership Development Series – HNMC Hospital
PROFESSIONAL EXPERIENCE
HOUSTON NORTHWEST MEDICAL CENTER, Houston, TX
Surgery Coordinator/Registration 09/03 - present
Experience with fast paced, dynamic multicultural healthcare environment with ability to meet deadlines
Provide excellent customer service relations
Assist patients with medical inquiries, requests; resolving complaints
Oversee surgical schedules; analyze verbal cases and document into written form
Patient Registration/Demographics/Insurance Information
Communicate with departmental personnel on daily basis to ensure equipment accuracy
Ensure proficiency with patients/physicians concerning healthcare needs
Physician/staff conferences to enhance healthcare expectations
Compose and prepare confidential healthcare records with excellent proofreading skills
Medical Collections Specialist/Insurance Verifier 03/03-09/03
Surpassed monthly collection goals by reducing client’s account balances
Steadily increased revenues through strong focus on customer service
Calculated costs, deductibles and co-pays
Researched and analyzed insurance contracts
Accurately documented patient accounts resulting in increased collections
Diagnostic Testing Customer Representative 01/02-02/03
Responsible for day-to-day operations including managing diagnostic schedules and documenting procedures
Provide excellent patient relations support
Worked closely with physicians to meet department goals and objectives
Verbal and written communication skills with multiple levels of management
Front office experience with generalized administrative support
Multi-line telephone support to healthcare team
DALE PHILLIPS INSPECTION AGENCY, Houston, TX
Sales Coordinator 06/01-01/02
Provided excellent professional support to clients and executive team
Administrative support with Microsoft/Excel/ Accounts Payable
Ensured efficient productivity through vendor sessions/management meetings
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