Customer Service

DENA COLAO

** ****** **.

West Milford, NJ *****

973-***-****

******@*****.***

________________________________________________________________________________________

Objective

To obtain a position where I can grow and utilize my excellent public relations and ongoing commitment to professionalism, customer satisfaction and account retention.

Professional Experience

Representative in Customer Service - The Zrike Company (2006-Present)

Inform customers about services available and assess customer needs

Research, troubleshoot and resolve customer problems

Process returns and credits with accounting group

Create and edit price lists utilizing Excel

Input orders on SAP System

Email confirmations and promotional info to customers

Sort and process inbound inter-company mail

Perform other duties as assigned by management

Collections

Shipping & Receiving

UPS labels

Sales Associate – Bed, Bath and Beyond (2004-2006)

Ensure that each customer receives outstanding service by providing a friendly environment

Retain an awareness of all advertisements and promotions

Train new and current employees in their duties

Monitoring floor stock, then process and replenish merchandise

Communicate customer requests to management

Set up and maintain displays according to plan-o-gram

Education

County College of Morris ● Currently working toward Degree ● Major: Interior Design

Member of Phi Theta Kappa

Proficiency

Microsoft Excel

Microsoft Word

Outlook

AutoCad 3D

SAP

References

Zrike, Doreen Loeffler: Supervisor #973-***-****

Bed, Bath & Beyond, Catherine: Manager #973-***-****

Superior Exterminating Co., Frank: Owner #917-***-****

Contact this candidate