Home Based/Data EntryTypist

Objective: To obtain a position at your establishment.

Certifications: AAOS Emergency Care and Safety Institute Automated External Defibrillation, First Aid, and Adult and Infant CPR.

Qualifications: Windows XP, multitasking, type 60wpm, all clerical duties such as answer phone, using copy and fax machines, Microsoft Office (Access, Excel, Word)

Education:

2001-2003 Halifax Community College Weldon, NC

AAS Network Administration and Support

Diploma Information Systems

2005 East Carolina University Greenville, NC

Currently Enrolled Information and Computer Technology Transfer Program

Experience:

2005-2007 Convergys (Call Center) Greenville, NC

Express Scripts Pharmacy Helpdesk (Customer Service Rep)

Assist pharmacist process prescription transactions

Assist doctors with prior authorization for medicines

Retrieve benefit information and coverage rules

Provide account status (active or inactive)

Provide medication coverage checks and prices

2000-2001 Aegis Communications (Call Center) Rocky Mount, NC

Customer Service Rep

Assist customers with cable bill

Collect payment

Troubleshoot possible problems

Make appointments for technicians

1999-2000 AAA Carolina’s (Call Center) Roanoke Rapids, NC

Customer Service Rep

Assist customers with road side assistance

Dispatch proper help such as tow truck and police

Assist members with their membership

References: Available Upon Request

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