Technician Engineer

KYLE SORG

***** ******** ** - ********, ** ***** - ********@*****.*** - Cell: 260-***-****

Technical Department Operations

Results-oriented technician with extensive background in the IT and reprographics industry. Excel in organization and planning of projects, ability to work without supervision, team leadership, multi-tasking, and customer relations. Skilled communicator with reputation of simplifying highly technical verbiage into layman’s terms.

Areas of Expertise

~ Technical Support Delivery ~ Customer Satisfaction & Retention ~ Leadership ~ Analytical & Conceptual Problem Solving ~ Process Redesign ~ Process Improvement ~ Budgeting ~

TECHNICAL COMPETENCIES

~ PCs & Laptops ~ Bridges, Hubs, & Routers ~ Network Servers ~ LAN ~ Wi-Fi ~ MS Office ~ MS Windows OS's ~ Network Cabling ~ Konica Minolta Copiers ~ Kyocera Mita Copiers ~ Wide Format Canon Plotters and MFP Systems ~ KIP MFP Systems ~ OCE` MFP Systems ~ Domain Management ~

Professional Experience

KYLES COMPUTERS - Fort Wayne, IN 2002-Present

Owner/Technician

On-site trouble shooting and repair of customer computers and home networks. Training of software, backups, and other facets related to home computer use. Create useful and simple instructions for customer reference use.

Digital Reprographics/ARC Indiana - Fort Wayne, IN 2007-Present

Service Department Operations

Oversee service department operations including but not limited to the following: receive customer calls, determine and dispatch optimal technician, parts warehouse inventory, vehicle maintenance scheduling, on-site and phone troubleshooting and maintenance of wide format machines, customer interactions, customer training, data collection, data entry, and most IT related operations for the branch. Ability to work in a timely manner with minimal supervision.

Perry Corporation - Fort Wayne, IN 2004-2007

Service Technician

On-site troubleshooting and repair of office copiers. Maintained optimal vehicle inventory and clean work environment. Assisted in training of new technicians.

Sarkes Tarzan / WLDE 101.7 / MAGIC 95.1 - Fort Wayne, IN 2002-2004

Field Engineer/Remote Broadcast Technician

Responsible remote broadcast equipment. Troubleshot bad signal quality, configured many different broadcast scenarios, Configured PA system, managed "weenie wagon" inventory, and cleanliness. Organized Remote Technician scheduling, soldering of boards and wiring.

Education

A.A.S - Computer Networking Systems, ITT Technical Institute, Fort Wayne, IN 2002

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