System Engineer, Application Support, Billing Analyst, SQL, UNIX
Resume:
Summary
IT Specialist with **-year corporate experience at PTC ‘ERA’ (T-Mobile Poland) and EDS (Telecom New Zealand account) including 5 years in IT Billing/Rating (BSCS, Kenan Arbor SME), collection/mediation (EHPT BMP, Billdats) and roaming (TAP, CIBER, TADIG tests) systems support, working in Windows and UNIX environments (shell scripting), batch processing (UC4, ControlM), MS/Oracle SQL (TOAD, SQL*Plus), fault/dispute, service and change management (tracking tools, corporate procedures), ITIL standards, corporate procedures and ISO/SOX compliance.
Employment History
EDS, an HP company
Start Date: Aug 2006
End Date: May 2009
Location: Wellington, New Zealand
Position/Title: IT Analyst/Engineer (mobile billing)
Type of employment: Full-time, permanent role. Direct Hire.
Telecom NZ mobile (CDMA) billing and business area application support, general fault, change and service management for existing CDR Billing production application suite (Billdats & Kenan Arbor) having a multitude of inter-dependencies with other applications including ICMS, PROBE, NetBits and Intec’s Inter-mediatE and Singl.eView via interfaces.
Arbor Subject Matter Expert. Responsibility for day-to-day BAU rating, billing and roaming production issues incl. trouble-shooting/fault analysis, co-ordination and liaison with service providers (including EDS in-house teams and 3rd parties e.g. TSI-Syniverse clearing house etc), preparation and maintenance of fault documentation, ITIL and SOX compliance, maintenance of application information via in-house tools (SLA-driven problem, service and change management) as well as development and providing regular reports and metrics.
The position has been disestablished due to the sunset status of the billing suite and work force reductions.
http://www.eds.com/about/locations/newzealand/
http://www.telecom.co.nz/
PTC 'ERA' (T-Mobile Poland) (~5000 employees)
Start Date: Oct 2004
End Date: Jul 2006
Location: Warsaw, Poland
Position/Title: IT Specialist (mobile billing)
Type of employment: Full-time, permanent role. Direct Hire. Years with this employer: 2000-2006.
PTC 'ERA' (T-Mobile Poland) is the largest Polish cell phone company.
As part of the 3rd level BSS Unit, I was responsible for GSM/GPRS/UMTS rating/billing systems operation (LHS BSCS, EHTP BMP, Portal Infranet), day-to-day BAU and 24/7 on-call standby maintenance, problem and service management as well as change deployment into production according to several SLAs, configuration of BMP and UC4 jobs, multitude of billing tests, liaison with Roaming Unit in TAP processing, performing TADIG tests (signing Test Certificates on behalf of 'ERA'), roaming billing operation, communication with data clearing houses (EDS, MACH), roaming billing issues, analyzing rating trends and KPIs, preparing reports, reviewing project documentation and procedures, providing sole support for several systems incl. e.g. debt collecting and IVR account balance.
I was also responsible for MS SharePoint Portal (175 sites, 8000 documents, dozens of users) and for liaison with MS developers.
http://www.era.pl/
PTC 'ERA' (T-Mobile Poland) (~5000 employees)
Start Date: Jul 2000
End Date: Sep 2004
Location: Warsaw, Poland
Position/Title: IT Specialist (helpdesk/technical support)
Type of employment: Full-time, permanent role. Direct Hire. Years with this employer: 2000-2006.
PTC 'ERA' (T-Mobile Poland) is the largest Polish cell phone company.
As part of the 2nd level IT Technical Support Unit I was responsible for overall PC technical support according to the ITIL and ISO specifications, Service Level Agreements and corporate procedures. Responsibilities included hardware, software (multitude of business applications) and user maintenance of over 3000 PCs (Dell) using corporate tools (problem tracking applications, MS SMS, Citrix, TNG, Ghost, Legato Networker and many more). I was also involved in several software test and mass deployment inter-department projects.
As sole printer support SME for the entire corporation, I was also responsible for over 350 HP/Xerox/OCE/Lexmark printers - configuration, server drivers updates, liaison with suppliers etc.
My biggest achievement was a corporate scale painless print servers migration project (from old Windows NT4 to new Windows 2000 servers) involving planning, co-ordination and team management.
http://www.era.pl/
Edipresse Poland (ProNet team) (~200 employees)
Start Date: Mar 2000
End Date: Jun 2000
Location: Warsaw, Poland
Position/Title: IT Helpdesk/Technical Support Team Member
Type of employment: Full-time, temporary role. Direct Hire.
ProNet acted as outsourced team providing helpdesk service focused on Edipresse Poland (Polish branch of an international publishing company, the second countrywide publisher in Poland, well known for titles such as 'Przyjaciolka', 'Viva!', 'Uroda', 'Dom&Wnetrze' etc.).
Responsibility for supporting Edipresse Poland and several outer customers (Warsaw Polytechnic, sets of chambers and small companies) in general MAC/PC software, hardware and user maintenance, software and hardware inventory stocktaking, updating databases and hardware and network maps (Adobe Illustrator).
http://www.edipresse.com/Jahia/pid/68
http://www.pronet.pl/ofirmie/profile.php
Marek Peryt's Academy (~30 employees)
Start Date: Aug 1999
End Date: Oct 1999
Location: Warsaw, Poland
Position/Title: IT Helpdesk/Technical Support
Type of employment: Full-time, temporary role. Direct Hire.
Sole responsibility for network maintenance (token ring), hardware (IBM) and software (Suse Linux, OS/2, MS Windows) support and preparation for sale (pre-installation and testing) , PC/voltmeter interface driver tests, inventory stocktaking etc.
Marek Peryt (the owner) was a popular PC adviser and author of a computer-related TV program and video guide publications in the 1990s.
The company acted as a PC school for beginners, IBM franchisee, Microsoft's certified partner and specialized interfaces supplier for academic research centers.
http://www.perytnet.pl/ (currently closed)
Education/Qualifications
Institution: The 7th Juliusz Slowacki Upper Secondary School of General Education
City/Country: Warsaw, Poland
Qualifications: secondary education level, no title
Completed: 1996
Other courses:
2006-2009 completed multitude of internal courses provided by EDS:
- Numerous induction courses
- Information Technology Infrastructure Library (ITIL)
- Root Cause Analysis: Putting RCA In Practice
- Introduction to Telecommunications
- Oracle SQL and SQL*Plus
- PL/SQL Fundamentals
- Using PL/SQL with an Oracle Server
- Maintaining and Securing Data in SharePoint 2003
- Incident Management Process
- Problem Management Process
- Change Management Process
- Analyzing Project Risk
- Security Awareness
- Key to Security and Privacy
- Privacy and Data Protection
- ClearQuest and ClearCase User
- PeopleSoft CRM (CAMS) User
- Borland StarTeam 2005/2008 User
- And more
2000-2005 major courses sponsored by ERA:
- Implementing a Microsoft Windows 2000 Network Infrastructure (MS 2153);
- Unix for Advanced Users (Warsaw Polytechnic - Citcom)
- SQL - Language for Accessing Oracle Databases (ComArch);
- Shell Programming for System Administrators (SUN SA-245);
- Developing Basic Java-based Web Applications (Altkom).
- And several internal courses provided for employees.
Skill Summary
Skills:
Ability to work independently and as part of a team either in a small environment or in a corporate workflow; self starter and self learner; responsible, problem solving, detail oriented, analytical mind, focused on customers’ needs, social.
Keywords:
SQL, UNIX, shell scripting, telecom billing, rating, mediation, LHS BSCS, Kenan Arbor, GSM, CDMA, CDR, roaming, TADIG, ASN.1, TAP3, CIBER, UC4, EHPT BMP, Billdats, SOX, Oracle, MySQL, MSSQL, TOAD, SQL*Plus, Linux, Windows, Active Directory, print server, HTML, PHP, Apache, LAMP, CMS, SharePoint, ClearCase, ClearQuest, StarTeam, Unicenter AHD, PeopleSoft CRM, Remedy, VMware, SMS, Citrix, Legato, HP OpenView, etc.
It's just a list of major technologies, methods and tools. Ask for particulars.
Awards
Award for employee with five years of service (PTC 'ERA')
Languages
Polish - mother tongue;
English - fluent;
French, German, Russian - basic.
Interests
personal growth, self development, photography, movies, cinema, DV film editing, music, IT, telecommunications, developing database & web based applications, electric guitar (former leader of own rock band), reading, discovering and exploring, meeting people, traveling and many more.
Contact this candidate