Customer Service Sales

LAWRENCE CHRISTOPHER WILLIS

***** ******* *****, *******, ** 77066 Home: 281-***-**** - Cell: 832-***-**** : *********@*****.***

Career Focus

To apply my experience and knowledge, enhance my management skills, and develop professionally with a growth-oriented company. My work experience and education make me an excellent candidate for a business development specialist and an asset to any organization.

Summary of Skills

• Account management • Strategic planning

• Operations analysis • Competitive analysis

• Process development

• Bank reconciliations

• Conflict resolution

• Negotiation skills

• Complex problem resolution

• Needs assessments

Accomplishments

Client Interface

• Managed accounting close, accounts payable, and financial reporting for multiple clients.

Data Organization

• Classified, recorded and summarized numerical and financial data to compile and keep financial records.

Data Verification

• Checked figures, postings and documents for correct entry, mathematical accuracy and proper coding.

Staff Training

• Trained staff on basic FAS 109 concepts and computation construction.

Professional Experience

Technical Support Analyst

December 2007 to Current

Verizon Wireless – Houston, TX

• Provide exceptional customer service and support for internal and external customers.

• Troubleshoot hardware and software issues and identify network/application issues.

• Provide detailed information on how to set up/configure data and voice products.

• Verify provisioning and diagnose device or network issues.

• Use trouble ticket system for tracking customer interactions and problem resolution.

Financial Support Analyst

December 2004 to December 2007

Verizon Wireless – Sacramento, CA

• National Accounts.

• Provided account and technical support for small, medium, and large national accounts.

• Helped businesses create accounts and tracked account activity including activations and disconnections for reporting purposes.

• Provided support for sales channel to help increase gross sales by 33%.

Insurance Agent

December 2004 to December 2007

Primerica Financial Services – Sacramento, CA

• Obtained California Property and Casualty Insurance License.

• Sold term- life insurance to individuals.

• Interviewed prospective clients to obtain data about their financial resources and needs.

• Explained the features, advantages and disadvantages of various policies to promote the sale of insurance plans.

• Attended meetings, seminars and programs to learn about new products and services.

• Helped clients refinance first and second mortgages of primary residences.

Domestic Equity Trader

2004 to 2005

Investors Bank and Trust – Sacramento, CA

• Processed trades of mortgage products for banks, brokerage's, and other financial institutions.

• Tracked all buy and sell trades to maintain account balance.

• Communicated with trading partners in various locations to ensure trade completion.

• Maintained data base of all trade activity for auditing purposes.

Fund Information Analyst

December 1995 to December 2003

Franklin Templeton Investments – Sacramento, CA

• Fund information Obtained Series 6 and 63 Securities licenses.

• Completed continuing education courses.

• Developed training's for department relating to market, economic, and fund offerings.

• Processed trades for various Franklin, Templeton, and Mutual Series Funds.

Education

University of Phoenix 2012

Phoenix, AZ, United States

Finance

Bachelor of Science

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